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Senior Front Office Operations Manager

2 months ago

Glasgow, Glasgow City, United Kingdom Heeton Concept Hotels Full time

We are seeking a highly skilled and experienced Senior Front Office Operations Manager to join our team at Heeton Concept Hotels in Glasgow.

Job Summary

The successful candidate will oversee the entire Front Office operation, ensuring that high standards are maintained. As a key member of our team, you will be responsible for managing the first impressions of our guests and delivering an exceptional experience from check-in through check-out.

Your main duties will include:

  • Overseeing the Front Office operation to maintain high standards.
  • Serving as a point of contact for regular and VIP guests.
  • Completing Night Audit duties.
  • Maximising room occupancy at the best rates and using up-selling techniques to promote hotel services and facilities.
  • Understanding and demonstrating correct procedures regarding the acceptance of foreign currencies, credit cards, and cash by the hotel credit policy.
  • Acting in accordance with policies and procedures when working with front-of-house equipment and property management systems.
  • Conducting annual and mid-year appraisals with team members.
  • Conducting Health and Safety Checks and Night Walks, and maintaining a good status awareness of all hotel areas.
  • Representing the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel.
  • Managing, recording, and promptly resolving issues or emergencies that arise.
  • Demonstrating current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
  • Acting in accordance with all security and emergency procedures and managing the instigation of these, as required.
  • Compiling adequate handover to Early staff/Duty Manager.
  • Attending appropriate training courses, when required, and assisting with the Night Team's training and development efforts.
  • Assisting other departments, as necessary.

We offer a competitive salary range of £30,000 - £40,000 per annum, depending on experience, as well as a range of benefits including exclusive access to the employee recognition & reward scheme - Heeton Rewards, service-based annual leave, and employee & friends/family discounted rates at Heeton-operated and IHG hotels.

Requirements

To be considered for this role, you will need:

  • A courteous and focused approach to providing a consistently high standard of customer service.
  • The ability to multi-task in a fast-paced environment.
  • Previous experience as a Night Manager in a similar size property.
  • The ability to communicate effectively with your team and the hotel teams.
  • Flexibility with hours.
  • Fluent English language skills.

Based in the heart of Glasgow, our hotel offers a fantastic career opportunity with one of the UK's fast-growing hotel operators. We look forward to hearing from you