Strategic Partnership Coordinator
21 hours ago
At CFO Insights, we're on a mission to empower CFOs and finance leaders through innovative events and conferences. As our Client Success Manager, you'll play a crucial role in ensuring exceptional client experiences and driving business growth.
About UsCFO Insights is Northern Europe's largest CFO forum, dedicated to connecting and developing CFOs, finance leaders, and innovators. We're part of United Media, a leading industry media and conferences company.
Job SummaryWe're seeking a highly skilled Client Success Manager to join our team. As a key member of our client-facing team, you'll be responsible for delivering exceptional service to clients, from initial planning stages to event delivery. You'll maintain accurate records, provide daily support to sponsors, and build internal knowledge bases.
Key Responsibilities- Collaborate with internal teams to coordinate resources and deliver exceptional client service.
- Serve as primary point of contact for clients, ensuring seamless event delivery.
- Maintain accurate records of client interactions, contracts, and agreements using our CRM.
- Provide daily support to sponsors, facilitating registration through our internal management systems.
- Build an internal knowledge base, helping with the onboarding of new clients.
To succeed in this role, you'll need:
- A UK work permit.
- Fast learning and competency with new systems.
- Proficiency in CRM software and Google Docs Editors suite.
- 2 years of experience in client management, account management, or customer success roles.
We offer a competitive compensation package, including:
- An attractive salary (estimated £45,000 - £60,000 per annum).
- Travel opportunities, joining our conferences overseas.
- Invaluable transferable skills, boosting your interpersonal, organisational, and project management skills.
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