Customer Service and Administration Professional

2 days ago


Kettering, Northamptonshire, United Kingdom Northampton Business Directory Full time
About the Role

We are looking for a highly organised Customer Service and Administration Professional to join our team at Northampton Business Directory. The ideal candidate will possess excellent communication and organisational skills, with the ability to multitask and prioritise tasks effectively.

Key Responsibilities
  • Answer helpdesk calls, providing updates and information to the team and clients.
  • Respond to email requests and updates efficiently.
  • Generate daily, weekly, and monthly reports on planned and reactive job performance.
  • Actively monitor and chase work orders to ensure timely completion and adherence to SLAs.
Requirements
  • Strong customer service orientation and ability to prioritise tasks effectively.
  • Analytical thinking and ability to work under pressure with minimal supervision.
  • Excellent organisational and communication skills with keen attention to detail.

Estimated Salary: £25,000 - £30,000 per annum



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