Customer Service Representative

5 days ago


Kettering, Northamptonshire, United Kingdom Northampton Business Directory Full time
Job Description:

We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Reception Coordinator. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service, managing visitor and phone inquiries, and handling administrative tasks. You will also be responsible for maintaining a clean, tidy, and presentable reception area at all times.

Key Responsibilities:
  • Greet and welcome visitors in a courteous, professional, and friendly manner.
  • Answer incoming calls promptly, directing them to the appropriate person or department.
  • Handle the management of incoming and outgoing mail and deliveries.
  • Maintain a clean, tidy, and presentable reception area at all times.

Requirements:
  • Proven experience in reception or administrative roles.
  • Strong organisational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite.

Salary: £18,500 - £23,000 per annum.

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