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Customer Service Technician
1 month ago
We are seeking a skilled Customer Service Technician to join our team based in Desborough or surrounding area.
This is a full-time position that involves providing technical support to customers, resolving ongoing issues, and ensuring a reliable service experience.
Key Responsibilities:- Assist customers with technical queries and resolve any issues promptly.
- Manage customer relations at a site level, building strong relationships and trust.
- Highlight areas where additional support is required due to ongoing customer issues.
- A minimum of 2 years' experience working in the coffee machine or vending industry.
- Demonstrated understanding and experience in the Field Engineer's role.
- Excellent communication and problem-solving skills.
- A competitive salary and benefits package.
- Ongoing professional growth and development opportunities.
- An on-call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends).