Front Office Team Leader, Luxury Serviced Apartments

1 week ago


London, Greater London, United Kingdom Frasers Hospitality Full time

Company Overview

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Frasers Hospitality is a global hospitality leader, delivering gold standard service in cities across the world. With a portfolio of luxury serviced apartments and hotel residences, we provide unforgettable experiences for our guests.

As a key player in the UK market, we own and operate 7 properties in London, Edinburgh, and Glasgow, offering guests a comfortable and luxurious stay. Our brand includes Fraser Suites, Fraser Place, Fraser Residence, and Park International Hotel, making us a trusted name in the industry.

Salary

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We offer a competitive salary to attract and retain top talent, with an estimated annual salary of £45,000 - £55,000 depending on experience. In addition to a generous compensation package, we also provide a range of benefits to support your career growth and well-being.

Job Description

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We are seeking a highly skilled Front Office Team Leader to join our team at Fraser Suites. As a key member of our front office team, you will be responsible for ensuring guest satisfaction and safety, providing leadership and support to our front office staff, and promoting a positive and professional work environment.

Key responsibilities include:

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  • Directing and overseeing the front office to ensure seamless operations and exceptional guest service;">
  • Leading by example and setting high standards for customer service and quality assurance;">
  • Monitoring and developing team member performance to drive business results;">
  • Collaborating with other departments to improve guest service and foster cross-functional communication;">
  • Maintaining a deep understanding of company policies and procedures to ensure compliance and adherence;">
  • Ensuring accurate and timely handling of guest feedback and requests;">
  • Providing excellent communication and problem-solving skills to resolve guest issues efficiently.">
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Required Skills and Qualifications

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To succeed in this role, you will need:

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  • A proven track record of success in a similar role, preferably in a luxury serviced apartment or hotel environment;">
  • Excellent attention to detail and time management skills to prioritize tasks and meet deadlines;">
  • A strong passion for customer service and a commitment to delivering exceptional guest experiences;">
  • Effective leadership and communication skills to inspire and motivate team members;">
  • Ability to work collaboratively with other departments to achieve business objectives;">
  • A valid UK work permit and eligibility to work in the country.">
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Benefits

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We offer a comprehensive benefits package, including:

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  • A competitive salary and bonus plan based on individual and business performance;">
  • A range of employee discounts and perks, including heavily discounted staff rates at Frasers Hospitality properties;">
  • Ongoing training and development opportunities to enhance your skills and knowledge;">
  • A supportive and inclusive work environment that values diversity and promotes work-life balance;">
  • Access to our Employee Assistance Programme, providing confidential advice and support 24/7;">
  • A Cycle to Work scheme and other flexible benefits to support your health and wellbeing;">
  • A chance to contribute to our Sustainability Goals, including reducing waste, conserving energy, and promoting eco-friendly practices.">
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Others

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Frasers Hospitality is an equal opportunities employer, committed to recruiting and retaining talented individuals from diverse backgrounds. If you share our passion for delivering exceptional guest experiences and are excited about joining a dynamic and innovative hospitality company, please submit your application today



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