Front Office Team Leader: Service Excellence Expert

5 days ago


London, Greater London, United Kingdom IBIS BUDGET Full time
Job Description

We are seeking a highly skilled and experienced Front Office Team Leader to join our team at IBIS BUDGET London Whitechapel. The successful candidate will be responsible for overseeing all front office activities, ensuring seamless check-in/check-out processes, reservations, and guest services.

The ideal candidate will possess excellent leadership, communication, and interpersonal skills, with the ability to provide high-quality service with a warm and friendly approach. They will be responsible for addressing guest complaints, collaborating with the Front Office Manager to develop new procedures, and ensuring effective communication processes daily.

This is an excellent opportunity for a motivated and service-focused individual to take on a leadership role in our dynamic team. If you have prior experience in a front office department and are proficient in hotel management software, particularly Opera Cloud, we encourage you to apply.

Key Responsibilities:
  • Oversee all front office activities, including check-in/check-out processes, reservations, and guest services.
  • Contribute to guest satisfaction by providing high-quality services with a warm and friendly approach.
  • Address guest complaints that have not been resolved by team members, providing swift solutions.
  • Assist the Front Office Manager in developing and implementing new procedures as needed.
  • Ensure effective and efficient communication processes daily, maintaining service standards.
Requirements:
  • Service-focused personality is essential.
  • Prior experience in a front office department is required.
  • Proficiency in hotel management software, particularly Opera Cloud.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving abilities and keen attention to detail.
Benefits:

We offer a competitive salary of £38,000 - £45,000 per annum, depending on experience, plus benefits and opportunities for career growth.

About Us:

IBIS BUDGET is committed to diversity and inclusion, creating an environment where everyone feels they belong. We welcome applications from individuals who share our values and are passionate about delivering exceptional service.



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