Front Office Team Member

3 weeks ago

London, Greater London, United Kingdom NOVOTEL Full time

About the Role:

We are seeking a highly skilled and enthusiastic Front Office Team Member to join our team at Novotel London Excel. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a warm welcome to our guests.

Key Responsibilities:

  • Provide exceptional guest service, responding to guest inquiries and resolving any issues promptly and professionally.
  • Process guest arrivals, departures, and room assignments, ensuring accuracy and attention to detail.
  • Manage guest communication, including phone calls, emails, and in-person interactions, maintaining a positive and friendly demeanor at all times.
  • Contribute to a positive and supportive team environment, working collaboratively with colleagues to achieve team goals and objectives.
  • Participate in ongoing training and development programs to enhance skills and knowledge, staying up-to-date with industry trends and best practices.

What We Offer:

  • A competitive salary and benefits package, including opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Access to ongoing training and development programs, enabling you to enhance your skills and knowledge.
  • The opportunity to work with a global hospitality leader, with a reputation for excellence and a commitment to customer satisfaction.

Requirements:

  • Previous experience in a front office or customer service role, preferably in a hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with guests and colleagues.
  • Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities with accuracy and attention to detail.
  • Fluency in English, with a strong understanding of business operations and customer service principles.

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