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Front Office Team Member

1 month ago

London, Greater London, United Kingdom MERCURE Full time

Job Title: Front Office Team Member

About the Role:

We are seeking a highly motivated and organized Front Office Team Member to join our team at MERCURE. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming experience throughout their stay.

Key Responsibilities:

  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Process payments, handle guest complaints, and resolve issues in a fair and efficient manner.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Participate in ongoing training and development to enhance skills and knowledge.

Requirements:

  • Fluency in English is required.
  • Previous experience in a front office or customer service role is an asset.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.