Front Office Team Member Representative

4 weeks ago


London, Greater London, United Kingdom AccorHotel Full time

Job Profile

As a Front Office Team Member at Accor Hotel, you will be the first point of contact for our guests, providing a warm welcome and ensuring their stay is off to a great start.

Key Responsibilities

  • Effective Communication: Be aware of all departments in the hotel and communicate effectively to provide a seamless guest experience.
  • Check-in/Check-out: Accurately process guest arrivals and departures using our computerized system.
  • Front Desk Operations: Familiarize yourself with our hotel's check-in/out procedures and reception computer system.
  • Guest Services: Issue keys, provide directions to guest rooms, and maintain accurate records of guest arrivals and departures.
  • Local Information: Provide guests with information on local attractions and services, such as ordering newspapers or taxis.
  • Message Handling: Ensure timely delivery of messages and mail to guests.
  • Call Handling: Direct incoming calls and assist guests with external calls.

Work Environment: Full-time position. No remote work available.

Employment Type: Full-time



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