Team Member

3 weeks ago


London, Greater London, United Kingdom AccorHotel Full time
Job Summary

As a Front Office Team Member at AccorHotel, you will be responsible for conducting training for all Front Office employees, directing daily front office operations, and ensuring efficient and courteous service. This role requires strong leadership and communication skills, with a focus on providing Total Customer Satisfaction.

Key Responsibilities
  • Conduct training for all Front Office employees to ensure understanding of department policies and procedures.
  • Direct daily front office operations, including attending to credit problems and supervising and supporting the Front Office team.
  • Ensure effective communication of new and updated information regarding policies, rates, and general hotel information.
  • Lead by example when attending to guest requests, showing efficiency in constantly striving to provide Total Customer Satisfaction.

Requirements
  • Full-time employment
  • Ability to work in a fast-paced environment
  • Strong leadership and communication skills
  • Ability to ensure efficient and courteous service

What We Offer
  • Competitive salary
  • Benefits package
  • Ongoing training and development opportunities

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