IT Support Specialist

4 days ago


Manchester, United Kingdom Deerfoot IT Resources Limited Full time

Job Title: Application Support Analyst

Location: Hybrid / Remote

Salary: £30,000 - £35,000

About the Role:

Deerfoot IT Resources Limited is seeking a skilled Application Support Analyst to join our dynamic Support Team. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients and customers.

Key Responsibilities:

  • Provide top-notch support to customers via various communication channels.
  • Contribute to service improvements and optimize our support processes.
  • Collaborate with internal teams to resolve complex technical issues.

Requirements:

  • Experience in a Service Desk environment, managing incidents and requests per SLAs.
  • Familiarity with Service Management tools like Jira, ZenDesk, or ServiceNow.
  • Basic understanding of ITIL terminology and concepts.

What We Offer:

  • 25 days of holiday + bank holidays.
  • Flexible remote working with occasional office visits.
  • Employer pension contribution up to 5%.
  • Enhanced family leave.


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