Current jobs related to Technical Support Specialist - Manchester - Applause IT Recruitment Ltd

  • Specialist Support Worker

    5 months ago

    Manchester, United Kingdom Time Specialist Support Full time

    Time Specialist Support is looking for competent, passionate staff in the Manchester to work with autistic children and young people. The job entails supporting young people accessing social activities in the community and support is needed mainly for after school and weekends. **Job Type**: Part-time **Salary**: £11.00-£14.00 per hour Expected hours: 3...

  • Technical Support Specialist

    2 weeks ago

    Manchester, United Kingdom Hunter Selection Limited Full time

    **Job Title:** Technical Support Specialist**Job Summary:** We are seeking a Technical Support Specialist to join our team at Hunter Selection Limited. As a Technical Support Specialist, you will be responsible for providing technical support to customers and resolving technical issues.**Key Responsibilities:**Providing technical support to customers via...

  • Technical Support Specialist

    2 months ago

    Manchester, United Kingdom Advanced Technical Recruitment Full time

    Field Service Engineer OpportunityWe are seeking a skilled Field Service Engineer to join our Service and Support Team at Advanced Technical Recruitment. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers throughout the UK, Ireland, and Europe.Key Responsibilities:Respond to customer...

  • Technical Support Specialist

    2 months ago

    Manchester, United Kingdom Advanced Technical Recruitment Full time

    Field Service Engineer OpportunityWe are seeking a skilled Field Service Engineer to join our Service and Support Team at Advanced Technical Recruitment. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers throughout the UK, Ireland, and Europe.Key Responsibilities:Respond to customer...

  • Technical Support Specialist

    2 weeks ago

    Manchester, United Kingdom LT Harper - Cyber Security Recruitment Full time £30,000 - £35,000

    Technical Support SpecialistLT Harper - Cyber Security Recruitment is seeking a skilled Technical Support Specialist to join their team. As a Technical Support Specialist, you will be responsible for providing operational desktop and systems support, diagnosing and troubleshooting technical issues, and researching and identifying solutions to end-user...

  • Technical Sales Specialist

    2 weeks ago

    Manchester, United Kingdom Unified Support Ltd Full time

    Job OverviewWe are seeking a skilled Technical Sales Specialist to join our team at Unified Support Ltd. As a key member of our sales team, you will be responsible for scoping and selling audio visual and collaborative solutions from concept to delivery.Key responsibilities include:Developing and maintaining a high level of technical expertise in audio...

  • Technical Support Specialist

    2 weeks ago

    Manchester, United Kingdom Hunter Selection Limited Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to join our team at Hunter Selection Limited. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Reporting into the Technical Support...

  • Technical Support Specialist

    1 week ago

    Manchester, United Kingdom Hunter Selection Limited Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to join our team at Hunter Selection Limited. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Main Responsibilities:Reporting into the Technical Support...

  • Technical Support Specialist

    2 weeks ago

    Manchester, United Kingdom LT Harper - Cyber Security Recruitment Full time £30,000 - £35,000

    Technical Support SpecialistManchester – on site£30k - £35kWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing operational desktop and systems support, diagnosing and troubleshooting technical issues, and maintaining a centralized knowledge base.Key...

  • Technical Support Specialist

    2 weeks ago

    Manchester, United Kingdom Brellis Recruitment Full time

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Brellis Recruitment. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers on-site and over the phone.Key Responsibilities:Provide technical support to customers on-site and over the phone.Install,...

  • Technical Support Specialist

    2 weeks ago

    Manchester, United Kingdom caia - Jobboard Full time

    Job Title: Technical Support SpecialistBNY Mellon is seeking a Technical Support Specialist to join our Technology Services Group team. As a Technical Support Specialist, you will be responsible for providing technical support to BNY Mellon employees and contractors, including troubleshooting and resolving technical issues related to desktop applications and...

  • Technical Support Specialist

    1 month ago

    Manchester, New Hampshire, United Kingdom Blink Payment Full time

    {"title": "Technical Support Specialist", "description": "Job Title: Technical Support SpecialistBlink Payment is a fast-growing, privately-owned business that is transforming the payments landscape. We are seeking a highly skilled Technical Support Specialist to play a pivotal role in delivering an exceptional customer experience.The ideal candidate will...

  • Technical Support Specialist

    1 month ago

    Manchester, New Hampshire, United Kingdom Blink Payment Full time

    {"title": "Technical Support Specialist", "description": "Job Title: Technical Support SpecialistBlink Payment is a fast-growing, privately-owned business that is transforming the payments landscape. We are seeking a highly skilled Technical Support Specialist to play a pivotal role in delivering an exceptional customer experience.The ideal candidate will...

  • Technical Support Specialist

    4 weeks ago

    Manchester, United Kingdom The University of Manchester Full time

    Technical Support SpecialistWe are seeking a highly skilled and proactive Technical Support Specialist to join our dynamic technical operations team at The University of Manchester. As a key member of our team, you will provide an agile technical support service to staff and students, supporting teaching, research, and professional services.Key...

  • Technical Support Specialist

    4 weeks ago

    Manchester, United Kingdom The University of Manchester Full time

    Technical Support SpecialistWe are seeking a highly skilled and proactive Technical Support Specialist to join our dynamic technical operations team at The University of Manchester. As a key member of our team, you will provide an agile technical support service to staff and students, supporting teaching, research, and professional services.Key...

  • Technical Support Specialist

    1 month ago

    Manchester, United Kingdom Cl Sh Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our Technology and Data Team in either our Haywards Heath, Manchester, or Guernsey locations. As a Technical Support Specialist, you will be responsible for providing exceptional, escalated support for a variety of products, services, and platforms to...

  • Technical Support Specialist

    1 month ago

    Manchester, United Kingdom Cl Sh Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our Technology and Data Team in either our Haywards Heath, Manchester, or Guernsey locations. As a Technical Support Specialist, you will be responsible for providing exceptional support for a variety of products, services, and platforms to all...

  • Technical Support Specialist

    1 month ago

    Manchester, United Kingdom Cl Sh Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our Technology and Data Team in either our Haywards Heath, Manchester, or Guernsey locations. As a Technical Support Specialist, you will be responsible for providing exceptional support for a variety of products, services, and platforms to all...

  • Technical Support Specialist

    1 month ago

    Manchester, United Kingdom Cl Sh Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our Technology and Data Team in either our Haywards Heath, Manchester, or Guernsey locations. As a Technical Support Specialist, you will be responsible for providing exceptional, escalated support for a variety of products, services, and platforms to...

  • Technical Support Specialist

    1 week ago

    Manchester, United Kingdom Red Bud Regional Hospital Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Red Bud Regional Hospital. This individual will be responsible for providing exceptional customer service and technical support to our clients. The ideal candidate will have a strong background in software and IT support, with excellent communication and problem-solving...

Technical Support Specialist

2 months ago

Manchester, United Kingdom Applause IT Recruitment Ltd Full time
Job Title: Technical Support Specialist

Location: Manchester

Salary and Benefits: £25,000 - £30,000, Annual Leave Allowance, Xmas Shut Down, Modern Working Environment, Training and Development Opportunities, Life Assurance, Employee Health and Wellbeing Portal, Company Social Events, Bonus Schemes, and more.

We are seeking a highly skilled Technical Support Specialist to join our team at Applause IT Recruitment Ltd. As a leading recruitment agency in the IT sector, we are committed to delivering exceptional service to our clients and candidates.

Responsibilities:

  • Deliver high standards of system and product support to customers.
  • Resolve initial support calls, emails, and chats.
  • Support escalations within the Technical Support team.
  • Stay updated with new hardware and software product releases.
  • Aid in creating technical support literature.
  • Identify and encourage customer training needs.
  • Manage open/unresolved/escalated tickets.
  • Undertake site visits for technical system issues.
  • Work with field sales at the system specification stage.
  • Provide proactive customer service and commercial awareness.
  • Shadow and help upskill Technical Support Specialists.
  • Maintain excellent record-keeping and provide support via phone, email, and remote connectivity.
  • Troubleshoot technical issues on security products and diagnose faults.
  • Conduct root cause analyses of customer tickets.
  • Install and configure hardware and software.
  • Follow up with clients to ensure problem resolution.
  • Test and evaluate new technologies.

Skills and Experience Required:

  • Experience with security systems such as access control and door entry systems.
  • Technical Customer Support experience.
  • Minimum of 2 years in Electrical/Electronic Engineering.
  • Conflict resolution skills.
  • Knowledge of Microsoft Windows Operating Systems and hardware control panels.
  • Problem-solving abilities and strong interpersonal skills.
  • Sound knowledge of the security industry.
  • GCSE or equivalent in English Language and Maths.
  • BTEC level 4 or NVQ or equivalent experience in Electrical/Electronic Engineering.
  • Full UK driving license.