Contact Centre Expert

4 days ago


Sale, Trafford, United Kingdom L&Q Full time
Job Description

This is an exciting opportunity to join a rapidly expanding team that plays a vital role in supporting our growing heat customer portfolio. With over 30,000 customers expected to be on our system in the next few years, we need talented individuals who can help us meet their needs and exceed their expectations.

Your key responsibilities will include resolving calls on a first-contact basis, assisting customers with metering and billing enquiries, and helping to fix heating and hot water issues. You will also manage schedules and make bookings for engineers to ensure timely resolutions.



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