Customer Contact Agent

6 months ago


Sale, United Kingdom Essential Insurance Full time

**Overview**

We fully acknowledge that without the right people and the ‘human touch’ of our passionate, energetic, and professional team, our customer-centric business does not exist.

Essential Insurance is a fast-paced, dynamic environment where our people are rewarded for team collaboration and their individual contributions and work life balance is important - **that’s why the latest we expect you to work until is 7pm Monday to Thursday, and the latest anyone works until on a Friday is 2.30pm** - ensuring that every week our staff have an extended weekend to spend with their loved ones.

We offer a generous holiday package of 30 days per year, increasing to 35 days for longer serving staff.

Salaries and incentive schemes are extremely generous and are focused on good customer outcomes, whilst ensuring hard work is rewarded and effort recognised appropriately - and a company pension scheme is open to all.

Our modern 8000-square-foot offices are located in the friendly and vibrant town of Sale, which is an extremely popular place to work thanks to easy transport links. The train, Metro station and North West motorway network are all located nearby (were just off J7 of the M60) - and there’s ample free parking onsite and right outside the door which is a massive bonus

As one of the largest and fastest growing award-winning financial services businesses in Manchester, we are looking to add to our team of nearly 100 staff to enable us to service our existing clients.

**The Role**

All enquires are customer initiated (prospects are actively seeking to speak to an advisor about life insurance) and have either enquired directly online to us or been referred to us through one of our partners who are wealth managers and mortgage brokers.

Our Customer Contact Agents receive all initial enquiries to pre-qualify prior to passing to our team of Protection Advisors, and the role is to ensure all new clients are called in response to their enquiry, to offer quotations and deal with new customers professionally whilst adhering to compliance standards and meeting targets set by the business.

Our Customer Contact Agents provide help and support to prospective clients with emphasis on building a rapport and an instant relationship and with an eye on conversion. Our bespoke IT systems and processes are designed to support you in providing an exceptional customer service at all times and will give you the opportunity to succeed.

You will need good time management skills and a consultative approach, whilst providing every new client with an exceptional customer service.

**Salary**: £21,250 - £25,000 per year

**Benefits**:

- 30 days holiday per year increasing to 35 days
- Extended weekend every week
- Regular company events
- Regular incentives (meals, trips vouchers etc.)
- Company pension
- Great onsite facilities in a modern office

**Schedule**:

- 2.30pm latest finish on Friday’s
- No weekend working

**Experience**:

- Financial services: 1 year (preferred)
- Business to Customer Sales: 1 year (preferred)
- Retail: (preferred)

Or if you have **relevant **call centre experience this will be considered.

**Education**:

- A-Level or equivalent (preferred)

**Salary**: £21,250.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Sale: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- call centre: 1 year (required)
- Direct sales: 1 year (required)

Work Location: In person


  • Customer Contact Agent

    6 months ago


    Sale, United Kingdom Essential Insurance Full time

    **Overview** We fully acknowledge that without the right people and the ‘human touch’ of our passionate, energetic, and professional team, our customer-centric business does not exist. Essential Insurance is a fast-paced, dynamic environment where our people are rewarded for team collaboration and their individual contributions and work life balance is...

  • Customer Contact Agent

    6 months ago


    Sale, United Kingdom Essential Insurance Full time

    **Overview** We fully acknowledge that without the right people and the ‘human touch’ of our passionate, energetic, and professional team, our customer-centric business does not exist. Essential Insurance is a fast-paced, dynamic environment where our people are rewarded for team collaboration and their individual contributions and work life balance is...


  • Sale, United Kingdom Essential Insurance Full time

    You will be responsible for speaking to our existing clients to conduct a review of their circumstances. We have a duty of care to ensure the information we hold on clients is up to date and that the cover we set them up with is befitting of their current circumstances The role is to ensure we have accurate information on our customers with the view of...

  • Customer Contact Agent

    6 months ago


    Sale, United Kingdom Essential Insurance Full time

    **Overview** We fully acknowledge that without the right people and the ‘human touch’ of our passionate, energetic, and professional team, our customer-centric business does not exist. Essential Insurance is a fast-paced, dynamic environment where our people are rewarded for team collaboration and their individual contributions and work life balance is...

  • Customer Contact Agent

    6 months ago


    Sale, United Kingdom Essential Insurance Full time

    **Overview** We fully acknowledge that without the right people and the ‘human touch’ of our passionate, energetic, and professional team, our customer-centric business does not exist. Essential Insurance is a fast-paced, dynamic environment where our people are rewarded for team collaboration and their individual contributions and work life balance is...

  • Estate Agent

    6 months ago


    Sale, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Sale **working in our well known **Bridgfords **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and development**: - **Support...

  • Estate Agent

    6 months ago


    Sale, United Kingdom Reeds Rains Full time

    Job Profile: **Reeds Rains** **Sale Branch** are looking for an** Estate Agent** to join on a permanent basis. Full time, but consideration will also be given to Part time applicants. Industry experience is preferred, but not essential as training will be provided. Ideally you will be able to evidence previous sales &/or customer service experience, and...

  • Trainee Estate Agent

    6 months ago


    Sale, United Kingdom Connells Group Full time

    At **Bridgfords**, We're looking for a highly motivated **Trainee Estate Agent **to go out as a **Canvasser** and conduct **viewings **for our residential sales team in branch in **Sale **on a** Zero hours Contract.** **A quick look at the role** In this role you will be helping potential buyers by carrying out viewings and assisting with any queries in a...


  • Sale, United Kingdom CV-Library Full time

    An Inbound Customer Service Representative is needed to join our team at Venom IT in Cheshire on a full-time basis.  Based and working within a busy IT office, you are part of a team that's sole aim is to provide a superior experience to internal and external customers alike. We are looking for a talented Customer Service Representative who is...


  • Sale, United Kingdom Venom IT Full time

    An Inbound Customer Service Representative is needed to join our team at Venom IT in Cheshire on a full-time basis. Based and working within a busy IT office, you are part of a team that's sole aim is to provide a superior experience to internal and external customers alike. We are looking for a talented Customer Service Representative who is looking to...


  • Sale, United Kingdom Charterhouse Claims Full time

    Charterhouse Claims are a Claims Management Company based in Sale, Manchester, that specialises in PPI, Plevin, Payday Loans, Irresponsible Lending & PCP Claims. Have you previously worked as a Customer Service Agent dealing in Mis-sold PPI or similar financial services and are now looking for a new opportunity? Due to continued expansion, Charterhouse...


  • Sale, United Kingdom CV-Library Full time

    Contact Centre Trainee Consultant* TeamJobs is excited to offer this fantastic opportunity to join a dynamic Contact Centre team. This role is ideal for those with a passion for customer service, supporting customers during the busy seasonal period, and delivering exceptional experiences at every touchpoint. Location: Manchester - Hybrid working Salary:...


  • Sale, United Kingdom Team Jobs Full time

    *Contact Centre Trainee Consultant*TeamJobs is excited to offer this fantastic opportunity to join a dynamic Contact Centre team. This role is ideal for those with a passion for customer service, supporting customers during the busy seasonal period, and delivering exceptional experiences at every touchpoint.Location: Manchester - Hybrid workingSalary:...


  • Sale, United Kingdom Team Jobs Full time

    *Contact Centre Trainee Consultant*TeamJobs is excited to offer this fantastic opportunity to join a dynamic Contact Centre team. This role is ideal for those with a passion for customer service, supporting customers during the busy seasonal period, and delivering exceptional experiences at every touchpoint.Location: Manchester - Hybrid workingSalary:...


  • Sale, Trafford, United Kingdom Venom IT Full time

    About the JobWe are seeking a talented Ventem IT Contact Centre Expert to join our team in Cheshire. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, managing inbound calls, and creating support tickets.About the TeamVentem IT's team is committed to providing a superior experience to our customers. We...

  • Contact Centre Expert

    2 weeks ago


    Sale, Trafford, United Kingdom L&Q Full time

    Job DescriptionThis is an exciting opportunity to join a rapidly expanding team that plays a vital role in supporting our growing heat customer portfolio. With over 30,000 customers expected to be on our system in the next few years, we need talented individuals who can help us meet their needs and exceed their expectations.Your key responsibilities will...


  • Sale, United Kingdom United Insolvency Full time

    THIS IS AN OFFICE BASED POSTION United Insolvency are looking for Live Chat customer service agents to join our growing team. You'll use your natural warmth, energy and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver that great...


  • Sale, United Kingdom Gascoigne Halman Full time

    **Sales Negotiator and Viewing Representative** An exciting opportunity to work in a Part Time (every Saturday 9am to 4.30pm) customer facing role at Gascoigne Halman’s thriving Sale Office. Hours: Every other Saturday and ad-hoc hours to be agreed on a mutual basis Key Activities Include: - Arranging & Attending viewings - Regular client contact -...


  • Sale, Trafford, United Kingdom Skipton Building Society Full time

    We are looking for a Customer Service Liaison to work with our customers in a full-time Branch role. You will be supporting operating hours in the branch, working a flexible 36 hours per week across Monday to Saturday. This role offers a first-class service experience to our customers, engaging with them in branch, virtually and by outbound contact.Our...


  • Sale, Trafford, United Kingdom Venom IT Full time

    Job DescriptionWe are seeking a skilled Customer Service Professional to join our team at Venom IT in Cheshire. This is a full-time role that requires exceptional communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment.About the RoleThis position involves providing first-class service to customers via...