Contact Centre Trainee Consultant
4 weeks ago
*Contact Centre Trainee Consultant*
TeamJobs is excited to offer this fantastic opportunity to join a dynamic Contact Centre team. This role is ideal for those with a passion for customer service, supporting customers during the busy seasonal period, and delivering exceptional experiences at every touchpoint.
Location: Manchester - Hybrid working
Salary: £26,424 OTE (£11.55 p/h)
Contract: 6-week temporary contract with potential for permanent placement
Hours: 35 hours per week, Monday to Friday, 9.30 am - 4.30 pm
What You'll Do:
- Provide outstanding customer support through email, ensuring every customer is left satisfied and valued
- Meet key quality and productivity targets that contribute to an overall high standard of customer experience
- Approach each inquiry with empathy and a customer-first mindset, aiming for swift and satisfactory resolutions
What You Bring:
- Proven experience in customer service; additional experience in admin or contact centres is a plus
- Strong communication skills, with a natural ability to build rapport and engage customers
- A positive, can-do attitude aligned with our team's dedication to delivering exceptional service
INDCP
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