Front of House Team Leader

3 days ago


Cambridge, Cambridgeshire, United Kingdom Wells & Co Managed Full time

We are seeking a skilled and motivated Team Leader to join our team at Wells & Co Managed. As a Front of House Team Leader, you will be responsible for delivering an exceptional customer experience and leading our team in providing a mouth-watering food offering.

Key Responsibilities:

  • Customer Experience: Take responsibility for the customer journey, ensuring their experience is second to none.
  • Order Taking and Kitchen Coordination: Take accurate orders and work closely with kitchen staff to ensure seamless service.
  • Payment and Receipt Management: Ensure payments and receipts are correct and accurate.
  • Menu and Drinks Recommendations: Confidently recommend menu and drinks offerings to customers.
  • Service Standards and Observations: Observe service and standards, reporting any incidents or issues to management.
  • Leadership and Teamwork: Demonstrate leadership skills and work collaboratively with the team to achieve excellent customer service and high standards.

Requirements:

  • Leadership Experience: Previous leadership experience in a hospitality or customer-facing environment.
  • Passion for Food and Beer: Enthusiasm and passion for food and beer, with a desire to deliver exceptional customer experiences.
  • Customer Service and Teamwork: Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment.
  • Results-Driven and Ambitious: A result-driven and ambitious individual keen to develop their career and the careers of their team members.


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