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Front of House Team Lead

2 months ago

Cambridge, Cambridgeshire, United Kingdom Wells & Co Full time
{"Front of House Supervisor Opportunity

At Wells & Co, we're proud to offer a unique work environment that's all about delivering exceptional customer experiences and serving up delicious food and drinks. Our team is passionate about what we do, and we're looking for like-minded individuals to join us as Front of House Supervisors.

We offer a great package including:
  • Competitive hourly salary & bonus
  • 28 days holiday
  • Company Pension scheme
  • Retail and Beer discounts
  • Refer a friend Bonus
  • Meals on duty
  • Employee assistance programme
  • Benefits portal
  • Career development programme
  • Fun culture surrounded by a supportive team
  • Great working environment and great prospects

Your role as FOH Supervisor:

We're seeking a talented and motivated Front of House Supervisor to lead our team in delivering an outstanding customer experience and a mouth-watering food offering. As a Supervisor, you'll be responsible for:
  • Taking ownership of the customer journey, ensuring every guest has an exceptional experience
  • Working closely with kitchen staff to deliver accurate orders and seamless service
  • Ensuring payments and receipts are accurate and efficient
  • Confidently recommending menu and drinks options to our guests
  • Observing service standards and reporting any incidents or issues
  • Being a supportive and proactive leader, driving team success and growth

You'll need to demonstrate:
  • Previous leadership experience in a hospitality or customer-facing environment
  • Enthusiasm and passion for food and drink
  • The ability to deliver exceptional customer service and teamwork in a fast-paced environment
  • A results-driven and ambitious individual keen to develop your career and your team's
"