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Customer Service Ambassador

2 months ago

York, York City, United Kingdom Novotel York Full time
Job Description

Job Title: Customer Service Ambassador

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Ambassador at Novotel York Centre. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Guest Check-in and Check-out: Greet and welcome guests, check them in and out, and ensure a smooth and efficient process.
  • Room Assignments and Key Management: Assign rooms to guests, manage key cards, and ensure that all rooms are clean and ready for occupancy.
  • Guest Services: Provide information and assistance to guests on hotel facilities, services, and local attractions.
  • Payment and Settlement: Handle guest payments, settle accounts, and manage cash and credit transactions.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Problem Resolution: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure that guests receive a consistent and high-quality experience.
  • Adaptability: Be flexible and adaptable to changing situations and priorities.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in basic math and cash handling.
  • Language: Fluency in English required.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Team Environment: A dynamic and supportive team environment.
  • Training and Development: Ongoing training and development opportunities to enhance your skills and knowledge.