Control Room Assistant

16 hours ago

Croydon, Greater London, United Kingdom Mitie Full time

Job Title: CCTV Control Room Assistant

Job Summary:

We are seeking a highly motivated and organized CCTV Control Room Assistant to join our team at Centrale Shopping Centre in Croydon. As a CCTV Control Room Assistant, you will be responsible for the 'live' operation of the Mitie Team that manages the essential functions of the shopping centre, including common and public areas, client emergency and evacuation procedures, officer time and attendance, health, safety & welfare of the Mitie site-based team, and business continuity planning.

Main Responsibilities:

  • Responsible for the 'live' operation of the Mitie Team that manages the essential functions of the shopping centre.
  • Manage all common and public areas of the shopping centre.
  • Ensure compliance with client emergency and evacuation procedures.
  • Monitor and manage officer time and attendance.
  • Ensure the health, safety & welfare of the Mitie site-based team.
  • Manage business continuity planning centred on the continued operation of the control room and shopping centre.
  • Provide a high standard of response to telephone and email enquiries.
  • Supervise and support all Mitie on-site personnel.
  • Provide timely and effective communication to all within the business, including the centre manager and client board level, on incidents that occur on or affect the centre.
  • Update and collate incident information, daily reports, and flash reports.
  • Manage serious incident tracking and management.
  • Manage absence and lateness reporting.
  • Manage systems fault reporting.
  • Manage incident management and direction of personnel with support of TL/SSM/SOM where and when applicable.
  • Ensure all incidents are logged and managed effectively through to completion.
  • Effectively communicate business issues to the relevant centre departments.
  • Maintain the standards of security for access/egress and visitor regulation.
  • To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
  • Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
  • To develop and maintain good working relations with applicable local agencies and services.
  • Any other reasonable request from management or client.
  • Entry, completion, and checking of all accident and health and safety reports relating to AIR2 and Safeguard.
  • Ensure compliance with the CCTV Policy and audit trail.
  • Ensure the issue of keys is in line with procedure and fully auditable.

Requirements:

  • Enthusiastic and motivational.
  • Punctual and reliable.
  • Organized, able to make decisions.
  • Honest, transparent, and consistent.
  • Gain and hold the respect of others.
  • Have a flexible approach with a 'can do' attitude.
  • Good communication skills.
  • Relevant industry experience while not essential is preferred, although it is expected that the candidate will be able to demonstrate an understanding of the unique features of the industry including licensing.
  • Has the ability to contribute toward a team operation or can work on his own initiative.
  • Able to communicate effectively and clearly at all levels within the organisation.
  • A comprehensive working knowledge of all processes and procedures.
  • Excellent report-writing and analytical skills with attention to detail.
  • A positive attitude to dealing with people and taking on challenges.

Benefits:

We offer a diverse variety of benefits to our employees, including a market-leading flexible benefits scheme, a virtual GP, salary finance, and a comprehensive training and development program. Our benefits scheme provides you with benefits that suit your lifestyle, including dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost, and much more. We also offer access to high street discounts from thousands of well-known retailers, gyms, and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover is the greater of your equivalent annual salary or a minimum of £10,000, giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000.

About Us:

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

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