Control Room Assistant

5 days ago


Croydon, Greater London, United Kingdom Mitie Full time

Job Summary

We are seeking a highly motivated and organized Control Room Assistant to join our team at Centrale Shopping Centre in Croydon. As a key member of our Mitie team, you will be responsible for the 'live' operation of the control room, ensuring the smooth functioning of the shopping centre and providing exceptional customer service.

Main Responsibilities

  • Operate the control room systems and equipment to ensure the safety and security of the shopping centre and its customers.
  • Monitor CCTV cameras and respond to incidents and emergencies in a timely and effective manner.
  • Provide excellent customer service and respond to customer queries and concerns.
  • Work collaboratively with the Mitie team to ensure the smooth operation of the shopping centre.
  • Contribute to the development and implementation of business continuity plans to ensure the continued operation of the control room and shopping centre.
  • Maintain accurate records and reports of incidents and events.
  • Participate in training and development programs to enhance skills and knowledge.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Basic knowledge of CCTV systems and security protocols.
  • Ability to learn and adapt to new systems and procedures.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • A dynamic and supportive work environment.
  • Access to training and development programs.
  • A comprehensive benefits package, including life cover, pension scheme, and cycle-to-work scheme.

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