Customer Service Coordinator
2 days ago
Job Title: Customer Service Administrator
Job Summary:
We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Kuehne+Nagel. As a key member of our customer service team, you will be responsible for providing exceptional customer service, handling inquiries, and maintaining accurate records.
Key Responsibilities:
- Coordinate all aspects of the purchase ledger, including purchase requisition, purchase order, and invoice receipt.
- Ensure all invoices are checked for compliance with expected costs and seek approval from the appropriate manager.
- Maintain local files to track capital and revenue spend.
- Monitor site consumables and purchase these items to ensure adequate supplies.
- Work with procurement to ensure Chapeltown requirements are met.
- Arrange travel and accommodation for Chapeltown meetings.
- Provide Chapeltown standard site induction to contractors and visitors.
- Ensure all MHE are serviced and repaired according to HSE guidelines.
- Keep customer service KPIs and trackers up to date to support the Distribution function.
- Ensure the Global Facilities Carbon Calculator is continually updated.
- Respond to Distribution-related customer claims within agreed timescales.
- Act as the first point of contact for all customer service-related queries.
- Coordinate the returns of pharmaceutical and veterinary products.
Requirements:
- Experience in pharma and healthcare supply chain.
- Experience in Contract Logistics warehouse administration.
- Excellent communication and organizational skills.
- Good knowledge of financial systems and month/year-end process.
- Self-starter capable of working with minimum supervision.
- Flexible and able to work accurately under pressure.
- Team player with the self-drive to be proactive and add value.
- Proficient in MS Excel and familiar with working on Stock Management System.
- Knowledge of Good Distribution Practice.
- Excellent attention to detail and record-keeping skills.
What We Offer:
- Competitive pay rates.
- Superb training opportunities.
- 26 days holidays plus bank holidays.
- 2 volunteering days per year.
- 3 x Life Assurance Option if you join the KN Route2 pension scheme.
- Tailored personal development and training programme.
- Trusted and empowered to deliver and be your best.
- Flexible working arrangements.
- Enhanced Maternity/Paternity Leave.
- Childcare Vouchers.
- Cycle to work scheme.
- Discount on high street stores and local supermarkets.
- Refer a friend scheme.
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