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Customer Service and Logistics Coordinator
2 months ago
We are a leading independent parcel, mail and logistics services company operating in the UK and Ireland. Our company provides a range of services to businesses and individuals, including parcel delivery, mail services, and logistics solutions.
About the Role:
We are seeking a highly motivated and experienced Customer Service and Logistics Executive to join our team at DX Network Services Limited. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients, as well as managing the logistics of our operations.
Key Responsibilities:
- Provide exceptional customer service and support to clients via phone, email, and in-person
- Manage the logistics of our operations, including coordinating with suppliers and carriers
- Develop and implement processes to improve customer satisfaction and reduce complaints
- Work closely with the sales team to identify new business opportunities and develop relationships with key clients
- Contribute to the development and implementation of company policies and procedures
Requirements:
- Proven experience in customer service and logistics
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
What We Offer:
We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
