Customer Service Coordinator

2 weeks ago


Sheffield, Sheffield, United Kingdom Kuehne+Nagel Full time
Job Summary

We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Kuehne+Nagel. As a key member of our distribution centre team, you will be responsible for handling customer inquiries, maintaining records, and ensuring seamless coordination of customer returns.

Key Responsibilities
  • Coordinate all aspects of the purchase ledger, from purchase requisition to invoice receipt, ensuring compliance with expected costs and timely approval.
  • Monitor and maintain local files to track capital and revenue spend, as well as site consumables and purchasing requirements.
  • Work closely with procurement to ensure Chapeltown requirements are met, and arrange travel and accommodation for meetings as needed.
  • Provide site inductions to contractors and visitors, covering health and safety and local site rules.
  • Ensure all MHE are serviced and repaired according to HSE standards, and customer service KPIs and trackers are up to date.
  • Respond to Distribution-related customer claims within agreed timescales, and act as the first point of contact for customer service-related queries.
Requirements
  • Experience in pharma and healthcare supply chain, with a background in contract logistics warehouse administration.
  • Excellent communication and organizational skills, with the ability to work accurately under pressure in a busy environment.
  • Good knowledge of financial systems and month/year-end processes, as well as proficiency in MS Excel and Stock Management Systems.
  • Knowledge of Good Distribution Practice and excellent attention to detail, with strong record-keeping skills.
What We Offer
  • Competitive pay rates and superb training opportunities.
  • A great working environment, with opportunities for progression and development.
  • 26 days' holiday plus bank holidays, 2 volunteering days per year, and enhanced maternity/paternity leave.
  • Childcare vouchers, cycle-to-work scheme, and discounts on high street stores and local supermarkets.


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