Customer Service Coordinator
5 days ago
Customer Account Coordinator Role
About the Role:
Elevation Recruitment Group is seeking a highly organized and customer-focused individual to fill the position of Customer Account Coordinator. This role is ideal for a skilled administrator looking to take on new challenges in a customer-centric environment.
Key Responsibilities:
- Process and review sales orders, ensuring all necessary documentation is accurate and up-to-date.
- Monitor orders and communicate with key customers as needed to ensure timely delivery and satisfaction.
- Maintain a comprehensive customer relationship management (CRM) system, updating customer records and interactions in a timely manner.
- Manage diaries and schedules to ensure efficient use of time and resources.
- Collaborate with internal and external departments to facilitate seamless communication and workflow.
- Identify potential supply chain issues to minimize unexpected stock shortages.
- Develop and chase quotations to meet customer needs and drive sales growth.
- Generate leads and follow up on opportunities to expand customer relationships.
- Travel as required, both domestically and internationally, to support customer needs and business objectives.
Requirements:
- Proven administrative experience with a strong focus on customer service and relationship-building.
- Excellent organizational skills, with a keen eye for detail and ability to multitask.
- Experience working in a customer-facing environment, with a strong understanding of customer needs and expectations.
- Strong negotiation and communication skills, with the ability to build and maintain relationships with customers and stakeholders.
- Willingness to travel, both domestically and internationally, as required.
- Proficiency in CRM and ERP systems, with the ability to learn and adapt to new technologies.
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