Customer Service Coordinator

5 days ago


Sheffield, Sheffield, United Kingdom Elevation Recruitment Group Full time

Customer Account Coordinator Role

About the Role:

Elevation Recruitment Group is seeking a highly organized and customer-focused individual to fill the position of Customer Account Coordinator. This role is ideal for a skilled administrator looking to take on new challenges in a customer-centric environment.

Key Responsibilities:

  • Process and review sales orders, ensuring all necessary documentation is accurate and up-to-date.
  • Monitor orders and communicate with key customers as needed to ensure timely delivery and satisfaction.
  • Maintain a comprehensive customer relationship management (CRM) system, updating customer records and interactions in a timely manner.
  • Manage diaries and schedules to ensure efficient use of time and resources.
  • Collaborate with internal and external departments to facilitate seamless communication and workflow.
  • Identify potential supply chain issues to minimize unexpected stock shortages.
  • Develop and chase quotations to meet customer needs and drive sales growth.
  • Generate leads and follow up on opportunities to expand customer relationships.
  • Travel as required, both domestically and internationally, to support customer needs and business objectives.

Requirements:

  • Proven administrative experience with a strong focus on customer service and relationship-building.
  • Excellent organizational skills, with a keen eye for detail and ability to multitask.
  • Experience working in a customer-facing environment, with a strong understanding of customer needs and expectations.
  • Strong negotiation and communication skills, with the ability to build and maintain relationships with customers and stakeholders.
  • Willingness to travel, both domestically and internationally, as required.
  • Proficiency in CRM and ERP systems, with the ability to learn and adapt to new technologies.


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