Account Manager

4 weeks ago


Redditch, Worcestershire, United Kingdom GRAHAM Group Full time

About The Role

At GRAHAM, we're a leading Total FM provider, committed to enhancing our clients' experience and making their lives easier.

We're seeking a Service Delivery Lead to help us create a hassle-free environment for our clients and engineers.

Energized by continued growth and boasting an annual turnover in excess of £1bn per annum, we're committed to investing in our people and creating the conditions for them to excel.

Location: GB Midlands - Based in Redditch

Hours: Monday to Friday, 40hrs per week

Contract: Full Time/ Permanent

Benefits:

Up to 36 days paid annual leave, Excellent Company Pension, Free Life Assurance–6 times annual salary, Training and Development, Discounted Private Health Care Scheme, Discounted Gym Membership and BUPA Health Assessments

The Service Delivery Lead will be responsible for:

  1. Overseeing the delivery of services across our client contracts, ensuring 'best in class' services delivery experience to our clients and leading the team to ensure contract compliance and adherence.
  2. Be responsible for achieving revenue targets in existing accounts through effective upselling of a range of surveying, monitoring, remedials and maintenance services.
  3. Be responsible for developing a new business pipeline and delivering sales in line with target.
  4. Be responsible for the operational delivery of existing contracts, including the mobilisation and implementation of new contracts and projects.
  5. Provide technical support to Clients & Marketing, Bid Submission teams.
  6. Provide consultancy services & technical advice to clients.
  7. Ensure the delivery of a consistent and technically compliant service in line with the company's internal quality management systems.
  8. Preparation of technical proposals and quotations.
  9. Manage and support an established operational team of Supervisors, Consultants/Surveyors, Technicians/Engineers & Plumbers.
  10. Build and maintain successful relationships with clients, staff, internal departments and external suppliers.
  11. Ensure that all operational, health, safety and environmental policies are implemented to ensure compliance with the companies external accreditation schemes.
  12. Produce reports on all aspects of contracts, operational, performance & business efficiency.
  13. Engage in business development activities through direct sales within existing and new accounts.
  14. A team player who's able to work in a face paced environment with technical teams.

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