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Strategic Client Solutions Specialist

1 month ago

London, Greater London, United Kingdom Guidepoint Full time

We are passionate about your career growth and committed to upholding policies that contribute to an equitable and welcoming environment for our community.

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action. Backed by a network of nearly 1.5 million experts, and Guidepoint's 1,300 employees worldwide, we inform leading organizations' research by delivering on-demand intelligence and research on request.

Our entrepreneurial environment offers autonomy and fast decisions, making it an ideal place for professionals who strive for excellence and enjoy working in a collaborative team-oriented setting.

The Role

We are seeking a Strategic Client Solutions Specialist to play a vital role in Guidepoint's success. As a key member of the Client Service team, you will be responsible for managing key client accounts and overseeing a team of Associates to best match our clients with the right Advisors for their projects.

Responsibilities
  • Serve as the main point of contact responsible for the day-to-day relationship and service delivery for our clients
  • Coordinate and work with a team of Associates to execute requests for clients who are conducting research and due diligence on industry trends, market opportunities, new products, and technologies
  • Provide training to Associates regarding best practices around prospective Advisor sourcing, recruiting, interaction, and screening in order to provide the best Advisor match for each client project
  • Work closely with the Business Development teams to optimize your clients' use of Guidepoint's services
  • Work with other Project Managers on the team to provide industry guidance for projects
Requirements

To succeed in this role, you will need:

  • Bachelor's or master's degree
  • 4+ years of client-facing or account management experience
  • Previous experience managing a team
  • The right to work in the UK
What We Offer

We offer a competitive salary of £65,000 - £80,000 per annum, private health insurance, and a casual work environment. You will also have the opportunity to develop your skills and knowledge through built-in mentorship and hands-on leadership. Our summer and winter team events provide a chance to bond with your colleagues and have fun outside of work.

Interview Process

The interview process typically involves meeting your Guidepoint Recruiter, Initial Candidate Screen, Meet the Guidepoint Teams, Hiring Manager Interview, Mock Assessment (Role Dependent), Complete a stimulated client request, and Interview Process Outcome. We value diversity and welcome applications from candidates with different backgrounds and experiences.