Strategic Client Engagement Specialist

1 month ago


London, Greater London, United Kingdom The Economist Group LTD Full time

The Economist Group LTD is seeking a highly skilled Strategic Client Engagement Specialist to join our team. As a member of our global organization, you will play a critical role in ensuring the success and satisfaction of our clients.

In this position, you will be responsible for driving solution adoption and value creation for our clients, handling customer queries, supporting the renewal process, and monitoring the health of our customers to ensure we maximize retention revenue.

Key Responsibilities:
  • Foster senior relationships with key clients to support account teams in delivering against client expectations, value plans, and positive renewal outcomes.
  • Monitor account health (product usage, adoption rates, customer satisfaction) to identify areas of concern and potential growth opportunities.
  • Partner with Account Managers to provide insight into usage trends, identifying key users/champions to create adoption strategies that help clients maximize the value of our solutions.
  • Conduct new client on-boarding and new user training.
  • Provide curated content (webinars/white papers/special reports) to key user groups and customers.

This is a great opportunity for someone who is passionate about innovation and customer-centricity to deliver an exceptional customer experience.

We are looking for a highly motivated individual with a strong background in customer success and a proven track record of driving retention revenue. If you have a demonstrated knowledge of customer success, markets, and workflows to shape retention strategies, then we want to hear from you

Estimated salary: £55,000 - £65,000 per annum.



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