Arrears Resolution Agent

3 weeks ago


Milton Keynes, Milton Keynes, United Kingdom The Recruiters Room Full time
About the Role:
We are seeking an experienced Arrears Collections Agent to join our client's team. As an Arrears Collections Agent, you will be responsible for communicating with customers who have fallen into Arrears on their Mortgage account and providing them with positive solutions to their accounts. Your working day will be spent on the telephone to customers alongside a small amount of administration.

The successful applicant will come from a Collections background, within an FCA regulated environment. We are not considering candidates who don't have any B2C Collections experience. The role offers a fully remote working arrangement, with all IT equipment supplied, a yearly bonus, and various employee benefits.

What You'll Do:
• Communicate with customers who have fallen into Arrears on their Mortgage account
• Provide customers with positive solutions to their accounts
• Work in an FCA regulated environment

Requirements:
• High-volume, telephone-based, Debt Collections experience (B2C)
• Experience working in an FCA regulated environment

Benefits:
• Fully remote working arrangement
• All IT equipment supplied
• Yearly bonus
• Employee assistance and welfare programme
• Private healthcare
• Subsidized gym memberships

Estimated Salary: £24,500 + YEARLY BONUS

This is a fantastic opportunity to work for a successful Mortgage lender and take your Collections career to the next level.

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