Contact Centre Agent

5 months ago

Milton Keynes, United Kingdom TSYS Managed Services EMEA Full time

**TSYS Managed Services** **EMEA (TMS EMEA)** has a range of contact centre roles specialising in Customer Service, Risk Management, Collections, Back Office, and Help Desk related services for Financial Institutions.

Do you have a passion for helping others and have top class negotiating skills? Then this is the role for you

We are currently recruiting for part-time agents to join our team in Milton Keynes, working Evenings within the hours **(5pm - 10pm) Mon - Sun 20hrs per week. **We also have part time hours working **Mon-Fri within the hours (5pm-10pm) 20 hrs per week.**

**please see benefits below**

**Benefits**:

- Life Insurance - x1 Salary (Can be increased to x4 at additional cost)
- Full Training provided
- MediCash Health Care Plan
- Pension (Employee 5% - Company 3% contributions)
- 26 Days Annual Leave + Bank Holidays (Rising to 30 days with continuous service)
- Enhanced Sick Pay - 13 Weeks full pay after 12 months service chance for this to increase based on length of service with us
- Cycle to work scheme
- Maternity & Adoption Pay - (12 Weeks Full Pay - after 26 weeks in employment)
- Paternity Leave (2 Weeks Full Pay - After 26 weeks in employment)
- Shared Parental Leave - (12 Weeks Full Pay - after 26 weeks in employment)
- Bereavement Leave - (5 Days Leave at Full Pay)
- Dependent Leave - (2 Days at Full Pay)
- Free onsite parking with 24/7 security
- Subsidized Canteen (with great breakfast)

**Key responsibilities**:

- Operating various prevention schemes to identify cases of attempted fraud in order to minimise loss to the client
- Contacting customers to establish authenticity of transactions, following correct internal procedure
- Adopting appropriate questioning techniques to deal with card holders
- Handling queries to the satisfaction of the customer and the department
- Taking appropriate preventative action in order to minimise losses to the client
- Collating, updating and maintenance of departmental records/databases to ensure company and client requirements are met.
- Resolution of non-technical queries
- Have previous contact centre experience (desirable), preferably in the financial industry
- Have credit card/ banking industry experience
- Have excellent communication skills
- Be enthusiastic and flexible with the ability to work as part of a team

If you are motivational, inspirational, and results driven with a passion to succeed and help others then click **APPLY** now.

**Job Type**: Part-time
Part-time hours: 20 per week

**Salary**: £11.00-£12.00 per hour

**Benefits**:

- On-site parking

Work Location: In person

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