Contact Centre Operator

6 months ago

Milton Keynes, United Kingdom Teletrac Navman Full time

**Contact Centre Operator - Stolen Vehicle Tracking**

**Join the Trackstar Team - Leaders in Vehicle Security**

Trackstar is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our customer service to new heights. Trackstar is part of the Teletrac Navman business.

**Are you ready to accelerate your career with a company at the forefront of vehicle security since 1999?**

You could be a university graduate, a college leaver, or someone who has already got a taste of telephone-based customer service. You bring your customer service skills, and we’ll train you on our systems and processes

Join our team handling Stolen Vehicle Tracking alerts and become a key player and make a difference to our customers.

**What you'll be doing**

**Location**: Kents Hill Business Park, Milton Keynes

**Hours**: 37.5 hours per week, 12:00 to 20:00, Monday to Friday, including bank/public holidays, and cover for absences as needed.

**As a Contact Centre Operator, your responsibilities will include**:

- Responding promptly to system alerts and alarms.
- Managing customer theft notifications and documenting vehicle thefts efficiently.
- Action commissioning and performing health check reports.
- Adhering to Alarm and Call Handling Service Level Agreements (SLAs).
- Undertaking various administrative tasks as necessary.

**What you'll need**

**To excel in this role, you will require**:

- Proficient computer skills and the capacity to master new software quickly.
- The ability to assimilate a broad range of skills and processes.
- Exceptional customer service expertise with a confident and effective approach to telephone communication.
- Strong focus and prioritization skills, particularly in high-stress situations.
- A high level of attention to detail, particularly with literacy and numeracy.
- Be highly motivated, reliable and have a flexible approach.

**Desirable attributes include**:

- Previous experience in an Operations Centre/Control Room.
- Solid geographical knowledge.

**How we reward you**

We recognise the importance of our staff and are committed to providing a supportive and rewarding work environment. You will find opportunities for personal growth and development within our company.

**What's next**

**All applicants for this position must be authorized to work full time in the United Kingdom.**

**#LI-DL1**

**WHO IS VONTIER**

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide.

Energized by our shared purpose and values, we have a strong culture shaped by a deep organization-wide commitment to inclusion, diversity, and equity (ID&E) and environmental, social, and governance (ESG). Eight vibrant global employee resource groups serve as powerful focal points for connection, community, and advocacy, and we actively support community causes through Vontier Cares.

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