Contact Centre Sales Team Leader
22 hours ago
Contact Centre Sales Team Leader
£35,000 + Excellent Bonus and great benefits package
Our client is on a mission to make their customers lives easier, giving these businesses the products, tools, and services that make it easier for them to be in control, and ultimately, to succeed. Whatever success means for them. Our client does this byoffering payment services to ensure businesses always make the sale.
About the Role
- Manage a team of up to 12 Business Development Advisors who focus on driving new business within a Contact Centre environment.
- Engage, motivate and influence your team to deliver their best, leading by example and acting as a role model within the Contact Centre.
- Perform assessments of staff performance, ensuring they are conducting themselves in the right way.
- Work effectively with your peers to ensure that all staff are measured consistently in terms of performance benchmarking, in addition to identifying how we can continuously improve as a department
- Find opportunities to improve performance within their team followed by crafting detailed action plans that ensure performance metrics are continuously being reviewed
- Build a culture of two-way communication by having regular catch ups with your team to keep them informed and focus on development
- Train, develop and mentor your team to help them be the best they can be, ensuring detailed action plans are documented and your team are held accountable
Experience
- A proven track record of leading a team of individuals to achieve sales targets preferably in a contact centre
- A passion for not just achieving but exceeding targets with a proven track record of winning
- Experience of managing teams in a target driven environment
- Delivery through collaboration - gets things done by reaching out to others and communicating openly
- Great communication skills and be comfortable dealing with a variety of partners and all levels.
What is offered
- Competitive salary
- Matched pension scheme
- Health shield Plan
- Welcoming culture
- Quarterly team nights out
- Full training and induction to kick start your career
- Great opportunities to learn and develop your skills
- 25 days holiday (plus bank hols)
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