Customer Success Agent

7 months ago

Milton Keynes, United Kingdom Teletrac Navman Full time

**About Teletrac Navman**:
Teletrac Navman is a dynamic organization specializing in providing cutting-edge solutions in fleet and asset management. As a global leader in this field, we are committed to facilitating seamless operations for businesses through our innovative technologies and dedicated services.

**Location and Working Hours**:
This role is based at the Milton Keynes office, and you'll be expected to live within a reasonable commuting distance.

The working hours are Monday to Friday, 09:00 - 17:30.

You will be required to attend the office on Tuesday, Wednesday, and Thursday, with the option to work from home on the other days. Alternatively, you can choose to be office-based for the full five-day workweek.

**What You'll Be Doing**:
You’ll be a crucial member of our Customer Success team based in the Milton Keynes office, your primary focus will be managing customer queries from inception to resolution.

You’ll engage with business owners, managing directors, fleet managers, and finance professionals in small businesses, and play a vital role in ensuring customer satisfaction, retention, and renewals.

**Your responsibilities include**:

- Reactively managing fleet customers' account activities, emphasizing retention and renewals.
- Collaborating with various teams to meet annual churn targets.
- Delivering a best-in-class customer experience.
- Updating and managing the CRM tool for all customer issues.

**What You'll Need**:
To thrive in this role, you should be a reliable team player with the following:

- Previous experience in problem-solving to resolve customer queries and retain their business.
- Reside within a practical commuting distance of Milton Keynes with full work rights. (Essential)
- A passion for learning and developing your skills.
- Ability to adapt quickly to new processes and systems.
- Effective collaboration and communication skills.
- Ability to maintain focus, work effectively under pressure and deal with volume

**Highly Desirable**:

- Background in technical product and/or account management support.
- Passion for technology.
- Knowledge of Salesforce/CRM systems.

**What’s in it for you**:
At Teletrac Navman, we prioritize a 'people first' approach, offering a fantastic company culture with growth and progression opportunities. Your benefits include:

- Working in a team that loves to work together, has regular team catch-ups, learning from each other and delivers excellence.
- Access to: a variety of medical, dental, and vision plans and other wellness initiatives
- Annual leave: 23 days per annum
- Company pension: contribution at 6%, life insurance at 4 x annual salary
- Learning & Growth: Full access to product and skills training, with ongoing development opportunities
- Career progression: 20% of our vacancies year to date have been filled internally.
- Employee Assistance Program (EAP): Access to a range of support and resources such as counseling services and support for major life events, pet insurance, weight and health coaching, financial and legal concerns, and more
- Flexible work: Teletrac Navman is committed to providing a work environment that maximizes functionality, collaboration and work/life satisfaction with flexibility where available
- Community Impact: Charitable fundraising activities and a paid Day of Caring for volunteering

**What's Next**:
If you're a Customer Service Agent, excited about solving customer problems and delivering great service, and you're looking for an organization where you can develop new skills, we want to hear from you

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