Customer Success Agent
6 months ago
**About Teletrac Navman**:
Teletrac Navman is a dynamic organization specializing in providing cutting-edge solutions in fleet and asset management. As a global leader in this field, we are committed to facilitating seamless operations for businesses through our innovative technologies and dedicated services.
**Location and Working Hours**:
This role is based at the Milton Keynes office, and you'll be expected to live within a reasonable commuting distance.
The working hours are Monday to Friday, 09:00 - 17:30.
You will be required to attend the office on Tuesday, Wednesday, and Thursday, with the option to work from home on the other days. Alternatively, you can choose to be office-based for the full five-day workweek.
**What You'll Be Doing**:
You’ll be a crucial member of our Customer Success team based in the Milton Keynes office, your primary focus will be managing customer queries from inception to resolution.
You’ll engage with business owners, managing directors, fleet managers, and finance professionals in small businesses, and play a vital role in ensuring customer satisfaction, retention, and renewals.
**Your responsibilities include**:
- Reactively managing fleet customers' account activities, emphasizing retention and renewals.
- Collaborating with various teams to meet annual churn targets.
- Delivering a best-in-class customer experience.
- Updating and managing the CRM tool for all customer issues.
**What You'll Need**:
To thrive in this role, you should be a reliable team player with the following:
- Previous experience in problem-solving to resolve customer queries and retain their business.
- Reside within a practical commuting distance of Milton Keynes with full work rights. (Essential)
- A passion for learning and developing your skills.
- Ability to adapt quickly to new processes and systems.
- Effective collaboration and communication skills.
- Ability to maintain focus, work effectively under pressure and deal with volume
**Highly Desirable**:
- Background in technical product and/or account management support.
- Passion for technology.
- Knowledge of Salesforce/CRM systems.
**What’s in it for you**:
At Teletrac Navman, we prioritize a 'people first' approach, offering a fantastic company culture with growth and progression opportunities. Your benefits include:
- Working in a team that loves to work together, has regular team catch-ups, learning from each other and delivers excellence.
- Access to: a variety of medical, dental, and vision plans and other wellness initiatives
- Annual leave: 23 days per annum
- Company pension: contribution at 6%, life insurance at 4 x annual salary
- Learning & Growth: Full access to product and skills training, with ongoing development opportunities
- Career progression: 20% of our vacancies year to date have been filled internally.
- Employee Assistance Program (EAP): Access to a range of support and resources such as counseling services and support for major life events, pet insurance, weight and health coaching, financial and legal concerns, and more
- Flexible work: Teletrac Navman is committed to providing a work environment that maximizes functionality, collaboration and work/life satisfaction with flexibility where available
- Community Impact: Charitable fundraising activities and a paid Day of Caring for volunteering
**What's Next**:
If you're a Customer Service Agent, excited about solving customer problems and delivering great service, and you're looking for an organization where you can develop new skills, we want to hear from you
LI-DL1
LI-HYBRID
-
Customer Success Agent
5 months ago
Milton Keynes, United Kingdom Teletrac Navman Full timeIf you are a business-to-business (B2B) **customer service agent** ready to join a company that provides ongoing development opportunities, contact us today! **Embrace Your Potential - find work that works for you.** **About Teletrac Navman**: Teletrac Navman is a dynamic organization specializing in providing cutting-edge solutions in fleet and asset...
-
Customer Success Agent
5 months ago
Milton Keynes, United Kingdom Teletrac Navman Full time**Customer Success Agent - Retention & Renewals** **10-month Temporary Maternity Cover** **About Teletrac Navman**: Teletrac Navman is a dynamic organization specializing in providing cutting-edge solutions in fleet and asset management. As a global leader in this field, we are committed to facilitating seamless operations for businesses through our...
-
Customer Support Agent
6 months ago
Milton Keynes, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full timeOur client has a permanent vacancy for a Customer Support Agent to join their Internal Sales Support team. Working 37.5 hours a week, Mon-Thurs 8.30am - 4.45pm and Friday 8.30am - 3.30pm. **Key Responsibilities**: - Build rapport with customers to resolve service issues - Create and maintain relationships with key customers and external sales engineers to...
-
Estate Agent
6 months ago
Milton Keynes, United Kingdom Connells Group Full timeOTE: £25,000 - £28,000 - Uncapped Commission - Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Milton Keynes **working in our well known **Wilson Peacock** estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading...
-
Trainee Estate Agent
6 months ago
Milton Keynes, United Kingdom Connells Group Full timeOTE- £25,000 - Uncapped Commission - Career Progression At Connells, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Milton Keynes**. The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model and be...
-
Trainee Estate Agent
5 months ago
Milton Keynes, United Kingdom Connells Group Full timeOTE - £35,000 - Uncapped Commission - Career Progression At **Connells**, we're looking for a highly motivated **Trainee Estate Agent** who will work toward becoming a Sales Negotiator for our fantastic residential sales team in **Milton Keynes.** The **Trainee Estate Agent **is an entry level role where you will learn all aspects of Estate Agency model...
-
Customer Support Agent
5 months ago
Milton Keynes, United Kingdom 1st Choice Recruitment Full timeFull-Time Customer Support Agent Our client's Customer Care Team is growing in their vibrant Milton Keynes office. As they look to invest in the expansion of our contact centre team, we're seeking talented and thoughtful individuals who love to listen and help our customers manage their accounts. £12.00 - £13.00 Per hour This is a Monday-to-Friday role...
-
Trainee Estate Agent
4 weeks ago
Milton Keynes, United Kingdom Connells Full timeJob DescriptionOTE - £35,000 - Uncapped Commission - Career ProgressionAt Connells, we're looking for a highly motivated Trainee Estate Agent who will work toward becoming a Sales Negotiator for our fantastic residential sales team in Milton Keynes. The Trainee Estate Agent is an entry level role where you will learn all aspects of Estate Agency model and...
-
Customer Success Professional
5 months ago
Milton Keynes, United Kingdom Rockwell Automation Full timeRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Call Center Agent
5 months ago
Milton Keynes, United Kingdom 360 Resourcing Solutions Full time**Job Opportunity: Call Center Agent** **Location**: Ridgemont, Milton Keynes **Salary**: £31,000 per year + 10% bonus **Hours**: Full time, 5 days a week (Includes weekend work and late nights on a rotational basis) Are you an excellent communicator with a passion for customer service? We are seeking a dedicated Call Center Agent to join our dynamic team...
-
Milton Keynes, Milton Keynes, United Kingdom Interstate AC Service Full timeWe are seeking an experienced customer service agent to join our team in Milton Keynes, providing exceptional service to clients who require support in both English and German. As a key member of our contact centre team, you will be responsible for managing customer relationships, resolving queries, and delivering outstanding customer experiences.Key...
-
Customer Success Administrator
5 months ago
Milton Keynes, United Kingdom Teletrac Navman Full time**About Teletrac Navman** Teletrac Navman is a dynamic organization specializing in providing cutting-edge solutions in fleet and asset management. As a global leader in this field, we are committed to facilitating seamless operations for businesses through our innovative technologies and dedicated services. Our **Customer Success Administrator** plays a...
-
Lettings Estate Agent
5 months ago
Milton Keynes, United Kingdom haart Full time: **An exciting opportunity to join haart Estate Agents in Milton Keynes is here, w**e are looking for a Lettings Negotiator to join the team!** **Are you target driven & ambitious to t**ake your career to next level! This is the opportunity to showcase your skills and expertise while enjoying uncapped commission and competitive on-target earnings exceeding...
-
Lettings Estate Agent
5 months ago
Milton Keynes, United Kingdom Spicerhaart Full timeOverview: **An exciting opportunity to join haart Estate Agents in Milton Keynes is here, w**e are looking for a Lettings Negotiator to join the team!** **Are you target driven & ambitious to t**ake your career to next level! This is the opportunity to showcase your skills and expertise while enjoying uncapped commission and competitive on-target earnings...
-
Estate Agent
5 months ago
Milton Keynes, United Kingdom Vesta recruitment ltd Full timeOwn business - Full support and backing - Ongoing training **Position : Property expert** **Location : Milton Keynes** Are you a highly-motivated, ambitious and hard-working individual with an entrepreneurial flair? Do you have the drive and a passion to succeed in the property market? **Do you want**: - to build your own business as a self-employed...
-
Customer Success Manager
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom Return on Investment Ltd Full timeCustomer Success Executive RoleWe are seeking a skilled Customer Success Executive to support our expanding software platforms as part of a dedicated team at Return on Investment Ltd.This role is crucial to the success of our innovative Automotive platforms, which are delivering digital self-serve solutions in the UK Fleet industry. Our goal is to modernize...
-
Customer Success Specialist
5 months ago
Milton Keynes, United Kingdom MSD Full timeDo you have a passion for agriculture, technology, and helping customers succeed? Now's your chance to join a global team that's dedicated to making a positive difference in the world. At our company, you will be a vital part of our mission to provide world-class devices for animal identification and traceability. Our pioneering monitoring solutions deliver...
-
Customer Success Administrator
6 months ago
Milton Keynes, United Kingdom CyberOne Full time**Customer Success Administrator** **The Role**: CyberOne is a Cyber IT Services business based in Milton Keynes. We are looking for a keen individual to join our Customer Success team to support the business in providing the highest quality of service to our customers. The role is ideal for someone looking for flexible working and with any kind of...
-
Customer Success Executive
5 months ago
Milton Keynes, United Kingdom Rightmove Full time**The Role** An exciting opportunity has emerged to join our Telephone Account Management Team. As part of the team you will be key in retaining customers and supporting the training and upskilling of new customers joining Rightmove. You will manage a designated account base, delivering excellent service, proving value and training members to ensure they...
-
Luxury Real Estate Agent
1 month ago
Milton Keynes, Milton Keynes, United Kingdom Tyronash Full timeJob Title: Luxury Real Estate AgentLocation: Milton KeynesSalary: Potential earnings of £250,000 per annumJob Description:We are seeking a highly motivated and experienced luxury real estate agent to manage a portfolio of high-end properties in and around Milton Keynes. As a luxury real estate agent, you will be responsible for building relationships with...