Customer Service Agent
1 day ago
**Customer Service / Contact Center Agent - **Join us on the growth journey
Customer Service / Contact Center Agents play a crucial role with customer retention through resolving customer enquiries and potential complaints (verbally, in writing and via web chat) providing sound advice, promoting Viva Wallet products and services.
**About the role**:
As a customer facing role, the Customer Service / Contact Center Agent acts as an ambassador for both the company and the Viva Wallet brand, ensuring that we always go above and beyond to meet the needs of our customer, and deliver excellent customer service every time.
**Shifts**:
**Days**:
Staggered shifts throughout the day from 7am to 11pm working 5 days out of 7. Shifts mainly comprise 7am to 3pm, 9am to 5pm, 1pm to 9pm and 3pm to 11pm.
**Nights**: (5 nights every 2 months)
11pm to 7am
**Key Responsibilities as Customer Service / Contact Center Agent**:
- Identify, research and resolve customer issues using our CRM systems and tools;
- Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets;
- Communicate progress and resolution of issues to internal and external customers and management (where necessary);
- Engage with other department (i.e. sales/KYC) to resolve issues / bottlenecks that may be negatively impacting the overall customer experience;
- Handle customer complaints in a calm and professional manner, providing appropriate solutions and alternatives within reasonable time scales;
- Ensuring attention to detail, in particular with merchants who may have similar problems, and reporting problems as necessary through the appropriate channels;
**Key Responsibilities as Customer Service / Contact Center Agent**:
- Significant experience of working in a busy customer service call-centre environment;
- Experience of working with relevant computer programs (i.e. CRM software) and customer service webchat systems;
- A proven track record of meeting and exceeding targets and adding value
**Personal Profile, you will**:
- Be a confident communicator and competent with with a sound commercial acumen;
- Hold stakeholder engagement skills and the ability to interact confidently and professionally with a wide variety of people at all levels;
- Proactively seek solutions to conflicts;
- Remain calm under pressure and to deal with potentially emotive issues in a calm, professional and constructive manner;
- Be highly organised with attention to detail;
- Take ownership of tasks and work with pace;
**Benefits**
- Basic Salary: £23,000 per annum (including shift allowances);
- Genuine career development opportunities across the organisation;
- Company pension scheme;
- Holidays 22 days rising to 25 + bank holidays
- Free gym membership
**Salary**: £19,500.00-£23,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Milton Keynes, MK9 2AH: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Reference ID: FSEP012
-
Milton Keynes, Milton Keynes, United Kingdom Interstate AC Service Full timeWe are seeking an experienced customer service agent to join our team in Milton Keynes, providing exceptional service to clients who require support in both English and German. As a key member of our contact centre team, you will be responsible for managing customer relationships, resolving queries, and delivering outstanding customer experiences.Key...
-
Customer Services Agent
3 days ago
Milton Keynes, United Kingdom Profile Resourcing Limited Full timeCustomer Services Agent Salary - £23,000 Full Time - Mon - Friday 8AM to 4PM or 9AM to 5PM (36.25 hours a week) Location - Milton Keynes We are looking for an experienced Customer Services Agent to join the team. Our client is a world leader in the Automotive space with over 40,000 staff globally. Based in Milton Keynes, this role will be a key cog in the...
-
Customer Service Agent
4 days ago
Milton Keynes, United Kingdom Viva Wallet Full time**Customer Service / Contact Center Agent - **Join us on the growth journey! Customer Service / Contact Center Agents play a crucial role with customer retention through resolving customer enquiries and potential complaints (verbally, in writing and via web chat) providing sound advice, promoting Viva Wallet products and services. **About the role**: As a...
-
Milton Keynes, United Kingdom Auxillis Full time**£22,784 plus company benefits***:**Milton Keynes***:Reference: 22925 KW Job description - Customer Service Agent - Permanent position with a great salary of £22,784pa plus our fab company benefits. Mon-Fri plus alternate Sat What will my day look like? As a Customer Service Agent, you will be a vital part of a busy branch. Your daily contact with...
-
Estate Agent
7 days ago
Milton Keynes, United Kingdom EAC Consulting Group Full timeEAC are proud to be working in partnership with a hugely successful independent Estate Agency firm within the Milton Keynes area on the look out to recruit a Trainee Estate Agent / Sales Negotiator to their team. You will be working within the Sales teamand will have full Training & Development. This is a great opportunity to join an exciting and reputable...
-
Customer Service Ooh Agent
5 days ago
Milton Keynes, United Kingdom Mears Group Full timeAnnual salary: up to £12,940.40 **Customer Service OOH Agent** - Part-Time - Permanent - Up to £22,000 GBP Annual, depending on experience _(Prorated: £12,940.40)Have you always wanted to work for a company that cares about their customer’s happiness as well as their employees? Mears group may just have the answer for this as a job has opened up for...
-
Customer Support Agent
4 days ago
Milton Keynes, United Kingdom Ideal Personnel and Recruitment Solutions Full timeOur client is a successful global manufacturing organisation with an innovative product range. They have 2 vacancies, for Customer Support Agents to interact directly with customers to answer questions, solve queries, provide education, minimise the riskof bad debt and maintain the company’s reputation for high-quality service. Duties and...
-
Customer Support Agent
6 days ago
Milton Keynes, United Kingdom Ideal Personnel and Recruitment Solutions Full timeOur client is a successful global manufacturing organisation with an innovative product range. They have 2 vacancies, one permanent and one 12 month fixed term contract for Customer Support Agents to interact directly with customers to answer questions,solve queries, provide education, minimise the risk of bad debt and maintain the company’s reputation for...
-
Customer Support Agent
1 week ago
Milton Keynes, United Kingdom IT Scotland Hire Full timeOur client is a successful global manufacturing organisation with an innovative product range. They have 2 vacancies, one permanent and one 12 month fixed term contract for Customer Support Agents to interact directly with customers to answer questions, solve queries, provide education, minimise the risk of bad debt and maintain the company’s reputation...
-
Customer Success Agent
6 months ago
Milton Keynes, United Kingdom Teletrac Navman Full timeIf you are a business-to-business (B2B) **customer service agent** ready to join a company that provides ongoing development opportunities, contact us today! **Embrace Your Potential - find work that works for you.** **About Teletrac Navman**: Teletrac Navman is a dynamic organization specializing in providing cutting-edge solutions in fleet and asset...
-
Customer Support Agent
5 days ago
Milton Keynes, United Kingdom 1st Choice Rec Full time**Full Time Customer Support Agent** **Monday to Friday** **Weekly shift rotations of: 8am-4pm / 9am-5pm / 10am - 6pm / 11am - 7pm and 12pm to 8pm (late shift for only 1 week of the month)** **(1 hour for lunch)** **35 hours per week** **£12.00 per hour** We are keen to hear from any individuals that have a Customer Service background in any sector,...
-
Customer Support Agent
7 months ago
Milton Keynes, United Kingdom 1st Choice Recruitment Full timeFull-Time Customer Support Agent Our client's Customer Care Team is growing in their vibrant Milton Keynes office. As they look to invest in the expansion of our contact centre team, we're seeking talented and thoughtful individuals who love to listen and help our customers manage their accounts. £12.00 - £13.00 Per hour This is a Monday-to-Friday role...
-
Customer Service Representative
7 days ago
Milton Keynes, Milton Keynes, United Kingdom Ostara Systems Limited Full timeJoin Our Team at Ostara Systems LimitedWe are a dynamic software company looking for a skilled Agent Support professional to join our team. As a Software Support Agent, you will be responsible for delivering top-notch customer service, troubleshooting technical issues, and contributing to our team's success.Key Responsibilities:Deliver exceptional customer...
-
Service Desk Agent
4 days ago
Milton Keynes, United Kingdom Teletrac Navman Full time**RARE OPPORTUNITY** to join a **Global Telematics company** and see where it leads **Due to recent growth at Teletrac Navman and internal promotion,** we have an exciting opportunity within our Milton Keynes office for a **Service Desk Agent** to join the team! We are seeking somebody with **technical customer support experience in a B2B...
-
Estate Agent
4 days ago
Milton Keynes, United Kingdom Wilson Peacock Full timeOTE: £25,000 - £28,000 -Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Milton Keynes**working in our well known **Wilson Peacock** estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?**: - Industry leading...
-
Estate Agent
7 months ago
Milton Keynes, United Kingdom Connells Group Full timeOTE: £25,000 - £28,000 - Uncapped Commission - Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Milton Keynes **working in our well known **Wilson Peacock** estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading...
-
Estate Agent
3 days ago
Milton Keynes, United Kingdom Wilson Peacock Full timeOTE: £25,000 - £28,000 - Uncapped Commission - Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Milton Keynes**working in our well known **Wilson Peacock** estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?**: - Industry leading...
-
IT Service Desk Agent
3 weeks ago
Milton Keynes, Milton Keynes, United Kingdom identifi Global Resources Full timeAbout the JobWe are looking for an IT Service Desk Agent to join our team at identifi Global Resources. As an IT Service Desk Agent, you will be the first point of contact for our clients' technical queries and issues.Your primary responsibility will be to provide timely and effective technical support to our clients, escalating complex issues to the...
-
Customer Service Agent
5 days ago
Milton Keynes, United Kingdom Dynamic Parts Full timeWe require an E-commerce Customer Service Advisor to join our young, quickly expanding company. We are looking to recruit an experienced E-Commerce Assistant, who can demonstrate a proven track record of liaising with customers through eBay. Job is office based in a warehouse. You will be working in a quiet environment and alone. If you are looking for a...
-
Customer Service Agent
7 days ago
Milton Keynes, United Kingdom Osborne Appointments Full timeHave you graduated recently and are looking to gain experience in a fast paced customer focused environment? Do you have experience facing customers? Do you want to work in a great company that offers amazing benefits and a way of progression? If yes, this is a role for you! Osborne Appointments are looking for Customer Service Assistants to join the team...