Customer Service Representative

1 week ago

Warrington, Warrington, United Kingdom TRADEBE Full time
Job Title: Customer Support Advisor

Main Responsibilities:
As a Customer Support Advisor at Tradebe, you will be responsible for providing exceptional customer service to our clients across various industries. Your primary goal will be to ensure that our customers receive the best possible support, from initial inquiry to fulfillment phase.

Key Responsibilities:
  • Provide outstanding support to customers through various communication channels, including telephone, email, and live chat.
  • Process customer sales orders, deal with customer requests, and use multiple systems on a day-to-day basis.
  • Achieve all customer Service Level agreements and business Key Performance Indicators.
  • Raise quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs.
  • Set up Producers.
  • Use problem-solving skills to resolve queries, including invoices, complaints, and nonconformances.
  • Deliver customer reports and backing data.
  • Work with our Operations team to coordinate collections/resolve missed collections.
  • Account Management support and coordination
  • Support new starters.
  • Customer Supports Systems & Procedures
  • Helpdesk (Handling customer communication)
  • Transport (Booking transport)
  • Contract Coordination (End-to-end coordination of supports for contracted accounts)
  • Producer Administration (Setting up and maintaining waste producers linked to customers)
  • Orders Process (Processing orders for customers)
  • Customer Support (Producing labels and notes for customers)
  • Brokering Process (Brokering orders with our suppliers and third parties for customers)
  • Site Support (Working closely with site to ensure support delivery)
  • Customer Experience (Collecting customer feedback)
  • Complaints Management (Case managing and resolving customer complaints)
  • Systems used include SAP ECC (our Enterprise Resource Planning tool), SAP Cloud for Customer (our Customer Relationship Management tool), NICE CXOne InContact (our customer communication tool), and Microsoft 365 suite (including Word, Excel, PowerPoint, etc)

Requirements:
  • Great communication skills – both verbal and written
  • Established experience in a customer-focused environment where you can demonstrate exceptional customer support skills
  • Ability to follow, understand multiple and complex processes
  • Problem-solving, logistical thinking, with strong attention to detail
  • Effective administration, planning, data accuracy, numeracy, and organisation skills
  • Results orientated
  • Good IT/Computer skills. MS Office including Excel and Outlook. Advanced Excel would be beneficial.
  • Able to work as part of a team, supporting colleagues
  • Flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities
  • Time management – working effectively towards targets
  • SAP / C4C / Ticket Management experience
  • Environmental Supports / Waste Management / Recycling experience

About Us:
Tradebe is a leading provider of environmental services and solutions. We are committed to delivering exceptional customer service and supporting our clients in achieving their sustainability goals. If you are a motivated and customer-focused individual who is passionate about delivering outstanding support, we encourage you to apply for this exciting opportunity.

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