Front of House Team Leader
5 days ago
Job Summary
We are seeking an experienced Front of House Team Leader to join our team at Stonegate Group. As a Front of House Team Leader, you will be responsible for supporting the management team in creating and delivering a vision that exceeds customer expectations.
Key Responsibilities
- Support the management team in developing and implementing strategies to drive business growth and customer satisfaction.
- Ensure that high standards of customer service are maintained at all times, even in the absence of management.
- Lead by example and demonstrate a passion for delivering exceptional customer experiences.
- Collaborate with the team to create a welcoming and inclusive atmosphere for customers.
- Monitor and maintain compliance with company policies and procedures.
Requirements
- 18 years or older, as the role involves the sale of alcohol.
- Proven experience in a similar role, with a strong track record of delivering excellent customer service.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- Ability to work flexibly, including evenings and weekends.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career development and progression.
- Flexible working arrangements.
- Discounts on food and drink, as well as other perks and benefits.
About Us
Stonegate Group is a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio of brands includes Slug & Lettuce, Be At One, and Popworld. We are committed to delivering exceptional customer experiences and creating a positive work environment for our employees.
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