Revenue Operations Coordinator

5 days ago

Leeds, Leeds, United Kingdom Leeds City Council Full time

Job Title: Revenue Operations Coordinator

Salary: £24294 to £25979

Hours: 37

Contract: Permanent

Location: Civic Hall

As a Revenue Operations Coordinator, you will play a crucial role in a dedicated team responsible for the collection of significant income that supports essential services provided by the Council.

Your responsibilities will extend beyond mere collection; you will also ensure that individuals receive the discounts, reliefs, and support they are entitled to.

Leeds City Council, one of the largest employers in the region, is committed to recruiting and nurturing talented individuals who align with our values and aspirations.

About You

In the role of Revenue Operations Coordinator, you will possess:

  • Proficiency in responding to customer inquiries via telephone and email.
  • The capability to evaluate customers' financial situations and negotiate suitable payment plans.
  • Experience in operating computers for accurate data entry and retrieval.
  • A commitment to enhancing service quality and efficiency.
  • A collaborative spirit, contributing positively to team dynamics.

About the Role

The Revenue team is tasked with collecting substantial amounts of Council Tax, Business Rates, and other income, which are vital for funding services provided to the community.

As our next Revenue Operations Coordinator, you will be integral to the team, ensuring our records are precise and up-to-date while collecting income effectively, considering individual circumstances.

This position is essential within the Revenue Team, offering opportunities to rotate through various sections and develop a diverse skill set.

What We Offer You

We take pride in providing an exceptional employee experience, with benefits that include:

  • A competitive salary and annual leave, in addition to statutory holidays.
  • Membership in the West Yorkshire Pension Fund with generous employer contributions.
  • Flexible and hybrid working arrangements, subject to service needs.
  • Clear career progression and ongoing professional development opportunities.
  • A variety of staff benefits designed to enhance your well-being and financial efficiency.

How to Apply

Please complete the online application form. Ensure that you review your information carefully and complete all sections before submission.

A Disclosure and Barring Service (DBS) check will be conducted on preferred candidates. We are dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

We value diversity and aim for a workforce that reflects the community of Leeds. Leeds City Council is recognized for its commitment to equality and is an age-friendly employer, a Mindful Employer, and a Disability Confident Leader.

All new appointments at Leeds City Council are subject to the successful completion of a six-month probationary period.

This role is based in the UK. Employment is contingent upon confirmation of the right to work in the UK.

Job Description

Job Purpose

The Revenue Operations Coordinator will work within the Business Rates, Sundry Income, Council Tax, or Council Tax Recovery teams. Flexibility is essential, as the postholder may be required to undertake duties across different teams as needed. You will provide an excellent service to customers with overdue accounts, addressing inquiries related to Business Rates, Council Tax, or Sundry Income, including the collection of overdue amounts and negotiating payment arrangements. You will utilize your knowledge and judgment to advance debts to the next appropriate recovery method while performing associated administrative tasks.

Responsibilities for Grade

  • Handling telephone calls and emails from the public and other agencies regarding Business Rates, Council Tax, or Sundry Income, adhering to the principles of good customer service.
  • Contacting customers to collect outstanding debts.
  • Responding to customer correspondence using appropriate software.
  • Resolving account queries and negotiating payment arrangements with customers through various communication channels.
  • Collaborating with internal departments and external agencies regarding individual cases.
  • Following established procedures to ensure high-quality service delivery.
  • Assisting in the preparation of management reports.
  • Accurately updating computerized records.
  • Supporting the training and mentoring of new staff.
  • Initiating appropriate collection and enforcement actions for unpaid debts.
  • Providing general assistance to colleagues across the Council.
  • Adhering to all relevant policies and procedures.

Qualifications

No specific qualifications are required for this role.

Essential Requirements

  • Ability to respond to inquiries effectively through various communication methods.
  • Capability to assess financial situations and negotiate payment plans.
  • Composure when dealing with challenging customers.
  • Experience in training and mentoring staff.
  • A strong team player.
  • Good written and numerical skills.
  • Understanding of local authority functions and financing.
  • Familiarity with local taxation legislation and recovery procedures.
  • Knowledge of customer service fundamentals.
  • Experience in handling telephone inquiries from diverse individuals and organizations.
  • General office experience.
  • Proficiency in using computers for data entry and management.
  • Ability to meet deadlines and performance standards.
  • Experience in negotiating payment arrangements.

Behavioral & Other Characteristics Required

  • Commitment to the Council's Equality & Diversity policy and Health and Safety Policy.
  • Willingness to handle sensitive information in compliance with data protection regulations.
  • Dedication to improving service efficiency and staying updated with legislative changes.
  • Successful completion of background checks and verification of employment history.

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