Revenue Operations Coordinator

6 days ago

Leeds, Leeds, United Kingdom Leeds City Council Full time

Job Title: Revenue Operations Coordinator

Salary: £24294 to £25979

Hours: 37

Contract: Permanent

Location: Civic Hall

As a Revenue Operations Coordinator, you will be an integral part of a dedicated team responsible for the collection of significant income that supports essential services provided by the Council.

Your role extends beyond mere collection; you will also ensure that individuals receive the discounts, reliefs, and support they are entitled to.

Leeds City Council, one of the largest employers in the region, is committed to recruiting and nurturing talented individuals who align with our values and aspirations.

About You

In your capacity as a Revenue Operations Coordinator, you will possess:

  • The capability to address customer inquiries via telephone and email.
  • The skill to evaluate customers' financial situations and negotiate suitable payment plans.
  • Proficiency in using computers to accurately input and retrieve information.
  • A dedication to enhancing service quality and efficiency.
  • A collaborative spirit, contributing positively to team dynamics.

About the Role

The Revenue team is tasked with collecting substantial amounts of Council Tax, Business Rates, and other revenues, which are vital for funding services to the community.

As our next Revenue Operations Coordinator, you will play a crucial role in maintaining accurate records and ensuring effective income collection, taking into account individual circumstances.

This position is essential to the Revenue Team, offering opportunities to rotate through various sections and develop a diverse skill set.

What We Offer You

We pride ourselves on providing an exceptional employee experience, with benefits that include:

  • A competitive salary and annual leave entitlement, in addition to statutory holidays.
  • Membership in the West Yorkshire Pension Fund, featuring generous employer contributions.
  • Flexible and hybrid working arrangements, subject to service needs.
  • A clear career progression pathway and opportunities for professional development.
  • A variety of staff benefits aimed at enhancing your well-being and financial management.

How to Apply

Please complete the online application form. Ensure that you review your information carefully and fill out all sections before submission.

A Disclosure and Barring Service (DBS) check will be conducted on preferred candidates. We are dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

We advocate for diversity and seek a workforce that reflects the population of Leeds. Leeds City Council is recognized for its commitment to equality and is an age-friendly employer, a Mindful Employer, and a Disability Confident Leader.

All new appointments are subject to the satisfactory completion of a six-month probationary period.

This role is based in the UK. Employment is contingent upon confirmation of the right to work in the UK.

Job Description

Job Purpose

The Revenue Operations Coordinator will work within the Business Rates, Sundry Income, Council Tax, or Council Tax Recovery teams. Flexibility is essential, as the postholder may be required to undertake duties across different teams as needed. You will provide excellent telephone and email support to customers with overdue accounts, addressing inquiries related to Business Rates, Council Tax, or Sundry Income, including the collection of overdue amounts and negotiation of payment arrangements. You will utilize your knowledge and judgment to advance debts to the next appropriate recovery method while performing any associated administrative tasks.

Responsibilities

  • Managing telephone calls and emails from the public, outside agencies, and other council departments regarding Business Rates, Council Tax, or Sundry Income.
  • Contacting customers to collect outstanding debts.
  • Responding to customer correspondence using appropriate software.
  • Resolving account queries and negotiating payment arrangements with customers.
  • Collaborating with various departments and external organizations regarding individual cases.
  • Following established procedures to ensure a consistently high standard of service.
  • Assisting in the preparation of management reports.
  • Accurately updating computerized databases.
  • Supporting the training and mentoring of new staff.
  • Initiating appropriate collection and enforcement actions on unpaid debts.
  • Providing general assistance to clerical and senior officers across the Council.
  • Adhering to all policies and procedures.

Qualifications

No specific qualifications are required for this role.

Essential Requirements

  • Ability to respond to inquiries via telephone, face-to-face, and in writing.
  • Capability to assess customers' financial situations and negotiate payment arrangements.
  • Composure when dealing with challenging customers.
  • Experience in training and mentoring staff.
  • Effective team contribution skills.
  • Strong written and numerical abilities.
  • Understanding of local authority functions and financing.
  • Familiarity with local taxation legislation and recovery procedures.
  • Knowledge of customer service fundamentals.
  • Experience handling telephone inquiries from diverse individuals and organizations.
  • General office experience.
  • Proficiency in using computers for data entry and retrieval.
  • Experience working to deadlines and performance standards.
  • Negotiation skills for payment arrangements.
  • Teamwork and collaboration abilities.

Behavioral & Other Characteristics Required

  • Commitment to the Council's Equality & Diversity policy and Health and Safety policy.
  • Willingness to handle sensitive information in compliance with data protection regulations.
  • Positive attitude towards improving service efficiency and quality.
  • Successful completion of background checks related to employment history and identity verification.

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