Revenue Operations Coordinator

2 months ago

Leeds, Leeds, United Kingdom Leeds City Council Full time

Job Title: Revenue Operations Coordinator

Salary: £24,294 to £25,979

Hours: 37

Contract: Permanent

Location: Civic Hall

As a Revenue Operations Coordinator, you will be an integral member of a dedicated team responsible for collecting substantial income for the Council, which is essential for funding various public services.

Your role extends beyond mere collection; you will also assist individuals in accessing discounts, reliefs, and other forms of support they may qualify for.

Leeds City Council stands as one of the largest employers in the region, with a workforce exceeding 14,000. We are committed to attracting and nurturing talented individuals who align with our values and aspirations.

About You

In your capacity as a Revenue Operations Coordinator, you will demonstrate:

  • The capability to address customer inquiries via telephone and email.
  • The skill to evaluate customers' financial situations and negotiate suitable payment plans.
  • Experience in utilizing computers for accurate data entry and retrieval.
  • A dedication to enhancing service quality and efficiency.
  • A collaborative spirit, contributing positively to team dynamics.

About the Role

The Revenue Team is tasked with the collection of significant sums in Council Tax, Business Rates, and other income streams, which are vital for the Council's operations.

As our next Revenue Operations Coordinator, you will play a crucial role in maintaining accurate records and ensuring effective income collection, taking into account individual circumstances.

This position is essential to the Revenue Team, offering opportunities to rotate through various sections and develop a diverse skill set.

What We Offer You

We pride ourselves on providing an exceptional employee experience, including:

  • A competitive salary and annual leave, in addition to statutory holidays.
  • Membership in the West Yorkshire Pension Fund with generous employer contributions.
  • Flexible and hybrid working arrangements, subject to service needs.
  • A clear career progression pathway and opportunities for ongoing professional development.
  • A variety of staff benefits aimed at enhancing your well-being and financial health.

How to Apply

Please complete the online application form, ensuring all sections are filled out accurately before submission.

Important Information

A Disclosure and Barring Service (DBS) check will be conducted on preferred candidates. We are dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

We advocate for diversity and aim to have a workforce that reflects the community of Leeds. Leeds City Council is recognized for its commitment to equality and is an age-friendly employer.

All new appointments are subject to the successful completion of a six-month probationary period.

This role is based in the UK, and employment is contingent upon verification of the right to work in the UK.

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