Guest Experience Manager
3 weeks ago
About the Job: As a Front Desk Supervisor at Sheraton Grand London Park Lane, you will be responsible for leading a team of front desk staff and ensuring that every guest has a memorable stay. Your main goal is to provide exceptional customer service and exceed guest expectations.
">Job Summary:
- Lead a team of front desk staff to deliver exceptional guest service and meet productivity standards.
- Ensure accurate and efficient processing of guest check-ins, verify guest identity, assign rooms, and issue room keys.
- Manage cash handling, reconcile discrepancies, and complete financial reports.
- Collaborate with other departments to resolve guest complaints and concerns.
What We Offer:
- A competitive salary range of £28,000 - £35,000 per annum.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work in a dynamic and supportive team environment.
About Us: Sheraton Grand London Park Lane is part of Marriott International, a global leader in hospitality. We are committed to providing exceptional experiences for our guests and creating opportunities for our employees to grow and succeed.
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