Concierge

6 months ago

London, United Kingdom Guest Experience Full time

“The world is yours with Meliá”_

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

**_
Our Benefits Package Includes:_**
- ** Competitive Salary**:

- ** Holidays**: 28 days’ holiday including 8 public holidays
- ** Season Loan Ticket**:

- ** Contributory pension scheme and Life Assurance**:

- ** Discounted dental and health cover with HSF**:

- ** Personal Development**: programmes designed to support your career right from the start, with unlimited access to online learning platform
- ** High street discounts: with Perks at Work**

**Job Mission**

The Concierge is in charge of managing the entire VIP guest experience and that of guests staying in the superior attribute rooms in the hotel, always offering them unique and personalised experiences in the destination and committing to achieving excellence in the satisfaction of these guests.

**What will I have to do?**
- Manage the experience of VIP guests and guests staying in superior rooms, ensuring excellent service, personalising their stay, anticipating their needs and exceeding their expectations.
- Manage the arrival of VIP guests and guests staying in superior attribute rooms, ensuring that they have all the information about the hotel services and facilities during their stay.
- As a destination ambassador, they are responsible for being a city insider and bringing the local culture closer to the guest, offering them destination experiences according to their tastes and preferences.
- Coordinate butler services, committing to service excellence.
- Manage customer incidents, following the established protocols.
- Comply with the attributes, standards and manuals applicable to their department.
- Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
- Support with the digital experience of guests during their stay, as per the global strategy.
- Verify material orders following the set product guidelines, for better optimisation of economic resources.

**What are we looking for?**
- A team player
- Strong knowledge of London
- Strong attention to detail
- Fluent communication - multiple languages would be beneficial
- High attention to detail

**At Meliá we are all VIP** ?**

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** people.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

In addition, we are committed to the sustainable growth of our sector through a great socially responsible human team. In this sense, our motto is "**Towards a sustainable future, from a responsible present**" Thanks to all the collaborators we make it possible.

If you want to be “**V**ery **I**nspiring **P**eople**”, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR**

INDFOH

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