Residential Concierge Days

2 weeks ago

London, United Kingdom Office Concierge Full time

We have a new opportunity to join our incredible team at Battersea Power Station.

The iconic Grade II* listed building and surrounding area has been brought back to life as one of the most exciting and innovative mixed-use neighbourhoods in the world, a place for locals, tourists, and residents to enjoy a unique blend of restaurants, shops, parks and cultural spaces. A legendary landmark that’s a symbol of hope and positivity. Uniting people from far away and just around the corner to create a new community that’s already thriving. This is a place to work, live, shop, eat and enjoy.

Residential Concierge

Monday - Sunday (Rotating 4 Days on 4 Days Off)

0800hrs-2000hrs

**About The Role**
- To provide a warm, courteous, and prompt welcome on arrival for all visitors to the building.
- To anticipate any resident needs, follow up and ensure that the resident expectations are met and where possible exceeded.
- Looking after all the resident needs whether it is arranging their laundry service, chauffeur, car service, private jet, theatre tickets etc.
- Personalised bespoke service is maintained for every individual resident knowing their preference and specific needs.
- Attention to detail on all aspects of the job, whether it is resident service or maintaining and managing the building to the required immaculate level.
- To ensure that accurate logs are maintained for any visitors, deliveries and are announced and escorted to resident apartments as per the set operating practices.
- Be reliable, flexible, honest and a strong advocate for Office Concierge.

**‘**What OC are made of’**
- **‘We Care about You’ - Employee satisfaction and happiness is at the heart of everything we do and we have various initiatives in place such as an employee wellness programme, Perkbox, Mental health first aid training among others.**:

- **‘We Invest in You’ - We offer Bespoke learning and development and career progression opportunities thorough our Learning Academy, as well as qualifications through our apprenticeships scheme.**:

- **‘We are One’ - We are a diverse and inclusive company and are proud to have over 45 different nationalities working with us. If you join OC, you become a member of the OC Family where we value teamwork.**:

- **‘We Appreciate You’ - We have reward and recognition schemes, The OC Spotlight Awards, long service awards and social events all in place to reward the success of our people.**:

- **‘We Give Back’ - Giving back is a key part of our business plan. We support charities throughout the year in fundraising, we offer volunteering days which not only enriches our team members but also helps our communities in need. We also encourage social mobility by partnering with organisations that help people get into the corporate world**

**Required Criteria**
- Customer Service

**Desired Criteria**
- Luxury Customer Service

**Skills Needed**

Reception skills, Motivation, Building Relationships

**About The Company**

We help our clients deliver unique and engaging experiences for occupiers, residents and their visitors. Our people are dedicated to delivering memorable world-class experiences, every day. Fostering a sense of community is now fundamental to the customer experience, and we know how to make every interaction special. Our people are the first touch point representing our clients and are dedicated to turning visitors into brand advocates.

Every space is unique, so we tailor our service style, look and operation to your exact requirements. We have an outstanding track record in collaborating with multiple stakeholders, service providers and managing agents.

**Company Culture**

We Are a People Business

We recognise that it is our people who bring our brand to life. Our business is structured to find and nurture anyone looking for their next career step in customer service.

Whether you feel you would be best suited in a steady Monday to Friday office role, planning and delivering exciting events, or perhaps looking after residents’ needs in a luxury apartment building, OC has a huge array of opportunities.

**Company Benefits**

Vacation/Paid time off, Paid sick days, Retirement plan and/or pension, Office perks, Employee development programs, Opportunity to travel, Long service recognition, Perks Card, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

**Salary**

£29,201.00 per year

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