Desktop Support Specialist

3 days ago


Edinburgh, Edinburgh, United Kingdom DXC Technology Inc. Full time

At DXC Technology, we're people first.

We have a flexible, autonomous, and open work culture. We're focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs.

This role requires you to represent the Deskside team in customer meetings and deputise in the Team/Function Lead absence.

Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service.

The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.

This is a full-time position working a 37.5-hour week between 07:30 – 16:00, Monday – Thursday and 07:30 – 13:00 on Fridays.

  • Provide advanced 2nd Line support from ticket escalation via the Tech Bar.
  • Assist with complex software installation / deployment.
Key Responsibilities:
  • Adhering to technical standards, service delivery processes and ensuring service delivery is both cost-effective and efficient.
  • Desktop / Laptop / VDI – build, configuration and deployment to end users.
Benefits:
  • As part of our competitive remuneration package, flexible benefits are available.
  • You will also have access to 'Perks at Work', a discount store to purchase gift cards at reduced rates.


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