Digital Support Specialist

2 weeks ago


Edinburgh, Edinburgh, United Kingdom Scottish Water Full time

As a Digital Support Specialist - Technical Operations Lead at Scottish Water, you will play a pivotal role in ensuring the seamless operation of our digital systems across Scotland.

We are seeking an experienced professional with hands-on IT or digital support expertise to join our team. If you possess proven technical proficiency in areas such as Active Directory, Microsoft 365, and troubleshooting modern desktop environments like Windows 10/11, we would love to hear from you.

Your responsibilities will include:

  • Providing on-site technical support to maintain and enhance our digital systems
  • Maintaining positive relationships with users and upholding high standards of customer service
  • Promoting digital health and safety compliance across sites
  • Ensuring all locations meet our digital capability standards
  • Managing unused IT equipment and assisting other teams with tasks as required

This is an excellent opportunity for a dedicated individual to make a tangible impact on our service delivery. With a starting salary of £41,000, performance-driven pay progression up to £51,970, and benefits including 38 days of holiday per year, flexible working options, and access to SW Splash discounts, this role offers a competitive compensation package.

The ideal candidate will be capable, diligent, and committed to providing outstanding digital support. We value diversity and welcome applications from candidates who share our commitment to making a positive difference.



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