Customer Service Team Manager

3 hours ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Randstad Full time
Job Title: Finance Team Lead

We are seeking a highly skilled and experienced Finance Team Lead to join our expanding sales team at Randstad Technologies. As a key member of our team, you will be responsible for managing a team of customer service representatives, ensuring they are working towards achieving their goals.

Key Responsibilities:

  • Manage and lead a team of customer service representatives
  • Provide clear and concise aims and objectives to the team
  • Coach and motivate team members to achieve their goals
  • Liaise with the contact centre operation manager to drive team performance
  • Develop and implement strategies to improve team performance

Requirements:

  • Proven track record in people management
  • Excellent written and verbal communication skills
  • Previous experience managing and leading teams
  • Previous experience working in a customer service role
  • Problem-solving skills
  • Prior experience working in the financial sector or bank
  • High level of accuracy
  • IT skills (Office 365)
  • GCSE in Maths
  • Basic bookkeeping skills

Working Hours:

8am - 8pm, Monday to Friday and 9am - 6pm, Saturday and Sunday

Salary:

£19.34 per hour

About Randstad Technologies:

Randstad Technologies is a well-established and highly innovative financial institution. We are committed to providing our customers with exceptional service and support. If you are a customer service advisor with a background in managing and leading teams, this is the perfect opportunity for you.

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