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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Advisor to join our team at CastleView Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive timely and effective support.
Key Responsibilities- Customer Service Delivery: Provide excellent customer service through effective query and complaint management, aiming for first contact resolution and taking ownership of customer queries via multiple contact channels.
- Workload Management: Work effectively and manage your own workload to respond to customers within agreed service level agreements, ensuring timely and efficient resolution of customer queries.
- Communication and Escalation: Keep customers regularly informed of progress on any outstanding enquiries and complaints, with consistency in communications and adherence to our policies.
- Complaint Resolution: Receive and process complaints, comments, or suggestions, ensuring these are resolved, where possible, at first point of contact or escalated through agreed processes.
- Continuous Improvement: Take actions to improve customer experience, working with other departments as necessary, to ensure that all processes are operated in a timely manner with a focus on providing excellent customer service.
We offer a full-time permanent contract with a competitive salary of £22,332 per year, paid monthly. You will also receive comprehensive training and support to ensure your success in this role.
This is a fantastic opportunity to join a dynamic team and make a real difference in the lives of our customers. If you are a motivated and customer-focused individual with excellent communication skills, we would love to hear from you.
