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Customer Team Leader
2 months ago
We are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members, providing coaching and training, and ensuring the store remains safe, legal, and fully operational.
Key Responsibilities- Provide friendly and thoughtful service to customers, taking ownership of managing the store and handling challenging situations.
- Develop and implement training programs to enhance the capabilities of your team, fostering an inclusive culture where everyone's voice is valued and respected.
- Ensure the store remains safe, legal, and fully operational, managing diligence checks and stock accuracy to provide a great shopping experience for customers.
- Support the Store Manager by deputising when they are not working and delivering a variety of HR processes.
- Lead the introduction of new products and services in the store, working closely with your team to implement change and encourage open and honest feedback.
- Build relationships with customers and colleagues, supporting the Store Manager with the delivery of the local Co-op community plan.
- A genuine care for the needs of customers and members.
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- Strong organisational and problem-solving skills.
- A desire to learn, grow, and develop your leadership skills.
- The flexibility to work a range of different shifts.
- Full, paid training and dedicated support for your personal development and career progression.
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
- 36 days of holiday (including bank holidays, pro rata for part-time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Rota shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
