Customer Service Team Leader Position
4 weeks ago
Customer Service Excellence
We're seeking a motivated and organized Customer Service Team Leader to join our Insurance and Money Services team at Tesco Bank. As a key member of our team, you'll be responsible for leading a team of colleagues to deliver exceptional customer service.
The Role
- Take care of colleagues to ensure they can provide the best service to our customers.
- Motivate and develop colleagues based on their individual needs.
- Oversee the service to our customers and look for opportunities to continually improve how we support them.
- Ensure colleagues follow our policy and process, always meeting our quality expectations.
- Embed and develop a positive culture across our teams.
- Review and understand our customers' needs and how we're meeting them daily.
Requirements
- Customer service experience and leadership experience.
- Experience of managing and coaching a successful team, with the ability to give honest and constructive feedback.
- A proven track record of providing and driving excellent customer service.
- Evidence of supporting and developing self and others.
- Experience of working in financial services is desirable but not essential.
What's in it for you?
- Prepare for your retirement with our colleague pension scheme.
- Private Medical Insurance (WL2+) and virtual GP Service for you and your family.
- Performance-related annual bonus.
- Indulge in a generous holiday allowance with a minimum of weeks, with the opportunity to buy more.
- Embrace the benefits of our Colleague Clubcard, enjoy a % discount that increases to % every payday (worth up to 2K).
- Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
- A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
- Take part in our Buy as you Earn and Save as your Earn share schemes.
Everyone's welcome
We want all our colleagues to always feel welcome and be themselves. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business.
-
Customer Service Team Leader Position
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Bank Full timeCustomer Service Team Leader RoleWe're looking for a motivated and organized individual to join our Insurance and Money Services team as a Customer Service Team Leader. As a key member of our team, you'll be responsible for taking care of a team of colleagues to ensure they can provide excellent customer service. You'll motivate and develop colleagues based...
-
Customer Service Team Lead Position
2 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Bank Full timeJob SummaryServe our customers, communities, and planet a little better every day. We're looking for a Customer Service Team Leader (Protect) to join our Insurance and Money Services team. This role is ideal for a motivated, organised individual with a passion for enabling people to be or get the best out of any situation. You'll be responsible for taking...
-
Customer Service Team Lead
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom greenbean Full timeWe are currently collaborating with One Utility Bill to find a Customer Service Team Leader to join the team. Reporting to the manager of the Customer Support team, you will develop your leadership and management skills.The Customer Support team is crucial to One Utility Bill. As a Customer Support Team Leader, your determination, dedication, and personal...
-
Customer Service Team Lead
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full timeAbout the RoleWe are seeking a highly skilled Customer Service Team Leader to join our team at Greenbean.This is a fantastic opportunity to develop your leadership and management skills, working closely with our Customer Support team to deliver exceptional customer experiences.As a Team Leader, you will be responsible for managing a small team, providing...
-
Customer Service Leader
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bubble Citea Full timeBubble Citea is a renowned bubble tea brand committed to delivering exceptional customer experiences and high-quality drinks. As our Assistant Manager, you will be responsible for driving sales, maintaining a clean and presentable store, and ensuring our employees and customers feel valued and satisfied.Key ResponsibilitiesOversee all aspects of the store,...
-
Store Team Leader
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom JD Sports Full timeJob Title: Store Team LeaderAt JD Sports, we are seeking a highly skilled and experienced Store Team Leader to join our team. The successful candidate will play a key role in delivering exceptional customer service and driving sales growth in our stores.Key Responsibilities:Manage a team of sales associates to ensure excellent customer service and achieve...
-
Train Cleaning Team Leader Position
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ganymede Solutions Full timeTrain Cleaning Team Leader OpportunityWe are seeking a skilled leader to join our team as a Train Cleaning Team Leader at Newcastle Central. As a key member of our day shift cleaning team, you will be responsible for supervising and guiding the team to achieve top-quality cleanliness standards while on shift.Key Responsibilities:• Supervise and guide the...
-
Automotive Team Leader
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Super Cheap Auto Pty Full timeLead a Team of Automotive Experts:At SupercheapAuto, we're seeking a highly skilled Automotive Team Leader to join our management team. As a key member of our team, you'll play a vital role in supporting store operations and leading our teams to deliver exceptional customer service.Your Key Responsibilities:A Hands-On Leader: You'll be happy to work in all...
-
Team Leader
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Next Full timeJob SummaryWe are seeking a highly motivated and experienced Team Leader to join our team at Next. As a Team Leader, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead a team of retail professionals to deliver exceptional customer service and drive sales...
-
Retail Team Leader
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe're looking for a dedicated and enthusiastic individual to join our team as a Section Leader. As a key member of our store team, you'll be responsible for supporting the store manager and helping to drive sales and customer satisfaction.Key ResponsibilitiesSupport the store manager in leading the store team and driving sales growthAssist with...
-
Tesco Shift Leader Position
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom ENGINEERINGUK Full timeAbout the RoleWe are seeking a skilled and motivated Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for coordinating the store team to deliver an easy, fuss-free shopping experience for customers.Key ResponsibilitiesCoordinating the store team to deliver an easy, fuss-free shopping experience for customersSupporting...
-
Makeup Team Leader
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full timeWe are seeking a skilled Makeup Team Leader to oversee and manage a team of Beauty Advisors within a new Sephora store in the UK. The ideal candidate will have in-depth knowledge of makeup products and application techniques, as well as strong leadership and team management skills.Key Responsibilities:Lead, motivate and inspire a team of Beauty Advisors to...
-
Retail Team Leader
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a highly motivated and enthusiastic Retail Team Leader to join our team at Asda Stores Ltd. As a Retail Team Leader, you will be responsible for leading a team of colleagues and ensuring that our customers receive an exceptional shopping experience.Key ResponsibilitiesLead a team of colleagues to deliver excellent customer...
-
Operations Team Leader
1 month ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Newcastle City Council Full timeOperations Team Leader (Warehouse and Stock)Newcastle City Council is seeking a highly skilled Operations Team Leader to support and report to the NFS Team Manager.This key role will manage all operational aspects of NFS, leading and delivering a customer-focused and highly performing service in Warehouse and Stock.The successful candidate will have a real...
-
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom JJ Food Service Full timeAt JJ Foodservice, we understand the importance of work-life balance. That's why our drivers have regular local delivery areas with no overtime, evenings, or weekends.This role will be the face of our business, interacting with customers daily to provide exceptional service. As a HGV Class 2 driver, you will deliver high-quality products to our valued...
-
Beauty Team Leader
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Sephora Full timeSephaoras Makeup Department is seeking a highly skilled and experienced leader to oversee and manage a team of Beauty Advisors in a new store in the UK. As a Makeup Department Supervisor, you will be responsible for creating an exceptional customer experience by providing expert advice and guidance on makeup products and application techniques.The ideal...
-
Bar Team Leader
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Elite Venue Selection Full timeAbout the Role:We are seeking a skilled Bar Team Leader to oversee the smooth operation of our bar. As a key member of our team, you will be responsible for ensuring exceptional customer service and a high-quality experience for our guests.Key Responsibilities:Supervise shifts to maintain a well-organized and efficient bar environment.Provide excellent...
-
Customer Service Team Member
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom J D Wetherspoon plc Full timeAbout the Role:As a Bar & Hotel Team Member, you will be delivering excellent customer service to ensure customer satisfaction. You will work in a fast-paced environment, managing multiple tasks at once, and providing a warm and welcoming experience for all customers.You will be part of a dynamic team, working together to achieve excellent customer...
-
Customer Service Team Member
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Taco Bell North East Full timeWe're looking for a talented and motivated individual to join our team as a Team Member!About the Role:As a Team Member at Taco Bell North East, you will be responsible for creating an exceptional customer experience by providing fast and friendly service, while preparing and serving our delicious Mexican-inspired menu items.Key Responsibilities:Prepare and...
-
Store Team Leader
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Toolstation Full timeJob Description:Toolstation is expanding its operations, and we are seeking an exceptional Store Manager to lead our team in South Gosforth. As a Store Manager, you will be responsible for delivering an outstanding customer proposition, managing the branch, and motivating a team to achieve great things.Key Responsibilities:Delivering great service by...