Customer Service Team Leader Position

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Bank Full time

Customer Service Excellence

We're seeking a motivated and organized Customer Service Team Leader to join our Insurance and Money Services team at Tesco Bank. As a key member of our team, you'll be responsible for leading a team of colleagues to deliver exceptional customer service.

The Role

  • Take care of colleagues to ensure they can provide the best service to our customers.
  • Motivate and develop colleagues based on their individual needs.
  • Oversee the service to our customers and look for opportunities to continually improve how we support them.
  • Ensure colleagues follow our policy and process, always meeting our quality expectations.
  • Embed and develop a positive culture across our teams.
  • Review and understand our customers' needs and how we're meeting them daily.

Requirements

  • Customer service experience and leadership experience.
  • Experience of managing and coaching a successful team, with the ability to give honest and constructive feedback.
  • A proven track record of providing and driving excellent customer service.
  • Evidence of supporting and developing self and others.
  • Experience of working in financial services is desirable but not essential.

What's in it for you?

  • Prepare for your retirement with our colleague pension scheme.
  • Private Medical Insurance (WL2+) and virtual GP Service for you and your family.
  • Performance-related annual bonus.
  • Indulge in a generous holiday allowance with a minimum of weeks, with the opportunity to buy more.
  • Embrace the benefits of our Colleague Clubcard, enjoy a % discount that increases to % every payday (worth up to 2K).
  • Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
  • A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
  • Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone's welcome

We want all our colleagues to always feel welcome and be themselves. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business.



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