Customer Service Leader

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Bubble Citea Full time

Bubble Citea is a renowned bubble tea brand committed to delivering exceptional customer experiences and high-quality drinks. As our Assistant Manager, you will be responsible for driving sales, maintaining a clean and presentable store, and ensuring our employees and customers feel valued and satisfied.

Key Responsibilities

  • Oversee all aspects of the store, including sales performances, staff management, and regulatory compliance.
  • Set a positive tone and lead by example, promoting a strong work ethic and positive attitude within the team.
  • Supervise and train employees to ensure exceptional customer service and quality standards are met.
  • Develop a passionate working environment and help our team members grow and improve.
  • Build and maintain a high-performing team, fostering open communication and collaboration.

Requirements

  • Proven experience in a managerial or supervisory role in the fast-paced food or beverage industry.
  • Ability to work flexible hours, including evenings, weekends, or holidays.
  • Legally eligible to work in the UK.
  • An energetic and positive individual with a 'can-do' attitude.
  • Maintain regular and consistent attendance and punctuality.

What We Offer

  • Amazing opportunities for career progression and growth.
  • A free bubble tea drink on breaks during the shift.
  • Staff discount scheme on our delicious bubble tea drinks.
  • Great training to ensure a smooth transition into the team.

At Bubble Citea, we strive to create a family environment, where our customers and employees feel valued and appreciated.



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